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Subject Topic: Boutiquecamping poor customer service Post Reply Post New Topic
PersonDizzer
23/5/2014 at 3:17pm
 Location: None Entered
 Outfit: Bell tent View Dizzer's Profile View Profile   Reply to Dizzer Reply   Quote Dizzer Quote  
Joined: 23/5/2014

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I am just furious! I ordered a 6m bell tent and the inner lining from Boutique Camping over a month ago. They promised it would be delivered by last Friday and when I rang to follow this up I was informed they were having trouble with their shipping company. I was surprised I had had to ring them and nobody had let me know of this problem. I explained I needed the tent by this weekend and after speaking to A nice giy called Oli he reassured me it would be delivered by 12pm today as we were meant to be going away today. He even said if our tent was not in their warehouse they would ship me a 5m bell tent to borrow for our camping weekend. Not really what I wanted but better than nothing...
So here we are on the Friday at 2pm and still no tent. So yet again I rang boutique camping and spoke to oil who informed me out tent wAs still in their warehouse. I was so so cross I asked to speak to the boss and he told me he was. I told him it really wasn't good enough we were meant to be leaving for our family camping weekend right now and our tent he had promised had not arrived. Oli said they would ship it to me for tomorrow. To late we have missed our holiday, the kids are absolutely devastated. I got a 'sorry' of Oli and I even had to insist I was not going to pay for delivered after their massive cockup as there was no offer . Not once did they ring to tell me we would not have a tent for the weekend we booked months ago. They promised us a tent. I have spent over £700 of hard earned savings with this company . Seriously disappointed. I've promised the kids they can sleep in the garden over weekend...if the tent arrives...boutique camping by name but certainly not boutique service...


PersonHunter30062352
23/5/2014 at 4:26pm
 Location: Frinton - Essex
 Outfit: Vango - Nile 600 View Hunter30062352's Profile View Profile   Reply to Hunter30062352 Reply   Quote Hunter30062352 Quote  
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really feel for you, sounds like very poor service and feel ever worse for your children :( wish u the best with them from now on though. such a shame when companies act with such poor customer service.

Tom

-------------
The great outdoors, sunshine, laughter.. a moaning wife and screaming brat!

May - Warren Wood Cromer
June - The Warren Folkstone
July - Fforest Fields
Aug - Goonreeve House Cornwall


Persontimpro
23/5/2014 at 7:35pm
 Location: stoke
 Outfit: Pennine Pathfinder 600tc View timpro's Profile View Profile   Reply to timpro Reply   Quote timpro Quote  
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I work in the caravan industry and due dates are always not to be trusted!
I doubt if you tried on the compo side you would get anything but I would seriously consider asking for some sort of goodwill gesture of vouchers or something in a little freebie ? Maybe they could sort something for the kids?

-------------
Tim

Harlyn August
Hopefully somewhere for a weekend in Sept


PersonDizzer
23/5/2014 at 11:14pm
 Location: None Entered
 Outfit: Bell tent View Dizzer's Profile View Profile   Reply to Dizzer Reply   Quote Dizzer Quote  
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Thanks guys, its good to hear its not just me feeling really let down. When I tucked the kids into bed tonight my 7yr old son said 'I should be sleeping in our new tent mummy' maybe I may email Oli that quote. After a little re search I have found out Oli is the owner of the company I'm still feeling so cross with the fact they have ruined our first family camping trip.... Anyway I appreciate your replies thankyou I will hopefully have cooled down tomorrow!


Personalibali65
25/5/2014 at 6:09am
 Location: East Yorkshire
 Outfit: Vermont XLP View alibali65's Profile View Profile   Reply to alibali65 Reply   Quote alibali65 Quote  
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Why not cancel the order get a refund and order from elsewhere?

If you used a credit card make a claim via them as well

Post last edited on 25/05/2014 07:29:57

-------------
Aug - carfest south


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PersonGlamperDuffs
25/5/2014 at 7:03am
 Location: Devon
 Outfit: VW T6 and Glawning Bell Tent View GlamperDuffs's Profile View Profile   Reply to GlamperDuffs Reply   Quote GlamperDuffs Quote  
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Hi Dizzer,

We ordered a 7m Bell, carpet and inner tent from Boutique camping a couple of weeks ago. Thankfully we were not camping this weekend, but when I completed the order of the tent, the delivery date suddenly changed to a later one. Suffered similar non responsive emails, resorted to daily calls and probably became a pain in the ar*e to them, but received all of our items on Friday.
Sorry to hear about your experience and hope you get to go camping soon.


Personcrangs81
25/5/2014 at 7:23am
 Location: Essex
 Outfit: Kalahari 10 View crangs81's Profile View Profile   Reply to crangs81 Reply   Quote crangs81 Quote  
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I agree with cancelling the order. That type of shoddy, non-responsive service deserves to have it's custom taken elsewhere


PersonGreenfires
28/5/2014 at 5:59pm
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There are plenty of outfits selling bell tents - cancel the order and go to one of them. I'd also be pointing out to Oli that you're not intending to keep quiet about the affair as they seem to have done nothing to make up for their lack or service.



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