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Subject Topic: new kampa filey 5 leaking!! Post Reply Post New Topic
Personmozzawozza
27/5/2014 at 8:27am
 Location: wednesbury
 Outfit: Lunar Quasar View mozzawozza's Profile View Profile   Reply to mozzawozza Reply   Quote mozzawozza Quote  
Joined: 24/4/2011

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Hi only second time we have used this tent and went away weekend gone. as everyone knows we have had awful weather!.

First night woke up to dripping and a soaking wet sleeping bag. I was soaked and had to get a towel and lie in it!!! From then on the whole of the tent started dripping on us!!! I've had many tents and this is by far the most expensive and the only one that's done this so i know its not condensation. Just wondering what my rights are for when i ring p j camping?
Hope i can get some advice


Persontimpro
27/5/2014 at 9:20am
 Location: stoke
 Outfit: Pennine Pathfinder 600tc View timpro's Profile View Profile   Reply to timpro Reply   Quote timpro Quote  
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Complete replacement !
It may be a tent from a poor batch sadly it happens and the material has not had the correct proofing.
Good luck in getting it sorted and sorry to hear of your misfortune

-------------
Tim

Harlyn August
Hopefully somewhere for a weekend in Sept


Personmozzawozza
27/5/2014 at 10:44am
 Location: wednesbury
 Outfit: Lunar Quasar View mozzawozza's Profile View Profile   Reply to mozzawozza Reply   Quote mozzawozza Quote  
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Thanks very much Tim

Ive phoned pj camping, and ive sent email with evidence. They said they will arrange a collection and get Kampa to repair or replace. so hopefully this will get sorted now Fingers crossed!!


Personmozzawozza
13/6/2014 at 7:29pm
 Location: wednesbury
 Outfit: Lunar Quasar View mozzawozza's Profile View Profile   Reply to mozzawozza Reply   Quote mozzawozza Quote  
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Well today was told that the beam was broke and being replaced (didnt know this was broke!) and also it was being waterproofed. And i will have it 24th June. 1 i am not happy with repair and 2 not happy with the amount of time it takes. I have sent a letter of complaint asking for a full refund with the Sale of goods act, as it was not fit for purpose. I hope i get my refund as i havn't even been offered a replacement!

Has anyone else had this problem?


Personkopte4ever
13/6/2014 at 7:37pm
 Location: Lancashire
 Outfit: Force 10 Nitro 200 View kopte4ever's Profile View Profile   Reply to kopte4ever Reply   Quote kopte4ever Quote  
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Unfortunately you cannot demand a full refund with the sales of goods act if you have owned the item longer than 1 month, after this time it is at the retailers discretion whether to Repair / Replace or Refund. They have a duty to make it right which is what they are doing.

The time it takes is a bit vague again with the SOGA, a reasonable amount of time can be up to 4-6 weeks depending


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PersonBob61
13/6/2014 at 9:56pm
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Quote: Originally posted by mozzawozza on 13/6/2014Well today was told that the beam was broke and being replaced (didnt know this was broke!) and also it was being waterproofed. And i will have it 24th June. 1 i am not happy with repair and 2 not happy with the amount of time it takes. I have sent a letter of complaint asking for a full refund with the Sale of goods act, as it was not fit for purpose. I hope i get my refund as i havn't even been offered a replacement!

Has anyone else had this problem?


Sounds strange to me. What is a 'beam'? I don't know what this tent is made of but if it is canvas it should be naturally waterproof after the first weathering and if it is polyester the entire material should be manufactured waterproof...so how are they going to waterproof it short of a completely new fly?

Ah, I see it is an inflatable so I guess the 'Beam' is a main air pole? Not sure how that would make it leak though.



Post last edited on 13/06/2014 22:02:46


Personmozzawozza
13/6/2014 at 10:56pm
 Location: wednesbury
 Outfit: Lunar Quasar View mozzawozza's Profile View Profile   Reply to mozzawozza Reply   Quote mozzawozza Quote  
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From what I've read i have up to 6 months to claim full refund. Also until i have used the tent, how do i know it is up to standard with the elements etc. And i didnt know also the beam was broke. Just knew that it was completely un waterproof! Im not holding my breath but im gonna try at least get a replacement and not a botched job. Totally put me off using it again and spoiling my holidays.
Its poly cotton not canvas, so yeh it should have been waterproof. Never had a tent leak like that, even a cheap one.

Oh well least they know im not happy

Thanks anyway


Personkirsty12
14/6/2014 at 7:30am
 Location: Herts
 Outfit: Robens Klondike & Mazda CX5 View kirsty12's Profile View Profile   Reply to kirsty12 Reply   Quote kirsty12 Quote  
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Did you weather the tent?


PersonMucker1884
14/6/2014 at 8:10am
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
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If it's the Kampa Filey Air, then it's polyester, not polycotton.   

A sorry mess, either way, it seems.

Good luck!

-------------
2024: 38 nights thus far...
2023: 47 nights
2022: 40 nights
2021: 30 nights
2020: Just 24 nights
2019: A personal best 50 nights
2018: Just the 30 nights
2017: 34 nights
2016: 32 nights
2015: 38 nights
2014: 34 nights
2013: 36 nights
From July 2012: 23 nights


Personmozzawozza
14/6/2014 at 8:59am
 Location: wednesbury
 Outfit: Lunar Quasar View mozzawozza's Profile View Profile   Reply to mozzawozza Reply   Quote mozzawozza Quote  
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Yes sorry ha. I knew it was poly something!


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PersonSilverfarthing
14/6/2014 at 5:13pm
 Location: Leicester
 Outfit: Vango samara 400 View Silverfarthing's Profile View Profile   Reply to Silverfarthing Reply   Quote Silverfarthing Quote  
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We had a Coleman once only leaked through the door zip but they refunded us even though it was 7 months later .like you I would want a replacement as you would be worried it was going to happen again.

Hope they sort it for you


Personkirsty12
14/6/2014 at 10:19pm
 Location: Herts
 Outfit: Robens Klondike & Mazda CX5 View kirsty12's Profile View Profile   Reply to kirsty12 Reply   Quote kirsty12 Quote  
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I'd want a total replacement, like you I'd never be able to trust it again. I had the same issue with a Outwell tent, it put us off camping for 4 years. I mentioned it to the retailer, he gave us a can of seam sealant. It didn't solve the issue, so we were fed up with the tent and the weather. I didn't bother taking it back, thought I'd be fobbed of with it's "condensation". It wasn't as we sat there watching the rain coming through the seam. Wish I'd fought a little harder at the time.

I love camping though, so we're trying again. Hopefully we'll have better luck with a different brand of tent.Hope you get it sorted.


PersonMOWWD
15/6/2014 at 7:33am
 Location: Hampshire Dorset borders
 Outfit: karsten 300 Cabanon Guadeloupe View MOWWD's Profile View Profile   Reply to MOWWD Reply   Quote MOWWD Quote  
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I would definitely request a replacement or even go for a different tent.

I don't know if this is true but it would have put me off accepting what you have been offered. My local retailer was telling me of a couple who bought a tent off ebay, found it leaked badly, then bought a load of fabsil from them. The tent was polyester and he said that the fabsil would sit on top of the material (rather than be absorbed like a cotton canvas )and would eventually wash/peel off. They still went ahead and bought it but i guess that was up to them. 



-------------
happy days


PersonHunter30062352
15/6/2014 at 11:03am
 Location: Frinton - Essex
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this is outrageous and as you said its not a cheap tent! I would expect a full refund and consider a different tent altogether!

-------------
The great outdoors, sunshine, laughter.. a moaning wife and screaming brat!

May - Warren Wood Cromer
June - The Warren Folkstone
July - Fforest Fields
Aug - Goonreeve House Cornwall



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