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Subject Topic: icarus 500 pole snapped first useage ! Post Reply Post New Topic
Personmacburns36
01/7/2014 at 11:31pm
 Location: None Entered
 Outfit: Vango beta 450; Outwell Hartford XL View macburns36's Profile View Profile   Reply to macburns36 Reply   Quote macburns36 Quote  
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should I return it as it is still under guarantee ?
I used our fabulous Icarus 500 tent to test it for the first time and one (of the three) poles shredded! I managed to fix it/hold it secure with gaffer tape & it held just fine for the one night - I am in a fix now as I got it at a really good price from Decathlon for £169 - they cannot replace just the pole and I cannot find a similar tent at a similar price (we are on a really tight budget) - we have at least three camping weekends booked in July/August - can anyone advise whether I could just keep fixing my shredded pole with gaffer tape - will it continue to hold or will I wake up one night with it around our ears lol ?

Many thanks


PersonSparktwinkle
01/7/2014 at 11:48pm
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 Outfit: Ace Jubilee Viceroy 2008 View Sparktwinkle's Profile View Profile   Reply to Sparktwinkle Reply   Quote Sparktwinkle Quote  
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I'd actually email vango direct and request replacement pole.

You are the customer and you deserve complete satisfaction in your purchase!
Explain you feel it pointless returning whole tent when the fault is located to a pole etc
Email vango and cc your supplier to keep them in the loop

Hope this helps


PersonSparktwinkle
01/7/2014 at 11:50pm
 Location: None Entered
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Ps be honest and admit you seeked advice from this forum and it's thousands of campers ;)


PersonCross Camping
02/7/2014 at 9:07am
 Location: Hertfordshire
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For a quick fick just go into any good camping store and buy a pole section or try www.tentspares.co.uk and then just re thread the one broken pole section.

-------------
Gary Cross - The masked camping guru.


PersonRTS5
02/7/2014 at 9:08am
 Location: North Wiltshire
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If you get no joy just search for Icarus 500 pole repair kits. You will find loads. You can then replace the broken section and have some spare for the next time too


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Personyoulbury
02/7/2014 at 10:51am
 Location: Cornwall
 Outfit: Outdoor Revolution Ozone 6.0 xtr Vario View youlbury's Profile View Profile   Reply to youlbury Reply   Quote youlbury Quote  
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Most tent manufacturers do not cover poles, it is bad luck sadly, did you have the straps near the pin where you insert the poles at the loosest setting? Always worth checking that the poles are not catching on the fabric pole sleeve etc...it might be sucking eggs.

If you are unsure or worried about re threading the pole try taking the section down to your local independent camping shop, they should be able to supply and fit a new one at a cost of course.



-------------
It's better to ask a silly question than make a silly mistake.


PersonKuppenbender
02/7/2014 at 11:52am
 Location: Staines-upon-Thames
 Outfit: Vango Cayman 500 View Kuppenbender's Profile View Profile   Reply to Kuppenbender Reply   Quote Kuppenbender Quote  
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On this occasion, unless Vango or Gooutdoors offer you one for free, I'd bite the bullet and buy a set of replacement poles. It's always a good idea to carry a spare pole with fibreglass poles anyway. Even a perfectly set up and guyed out tent can break in severe weather conditions or someone falling on the tent.

Post last edited on 02/07/2014 12:01:36


PersonBob61
02/7/2014 at 1:22pm
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Many poles are broken because people seem to think they are unbreakable. I watched someone struggling to put up a tent recently and they had threaded the pole and then grabbed one end and tried to lift the entire tent upright. The pole was flexing and buckling in all directions. I couldn't watch any more and had to run over and grab the other end to assist. It wasn't an easy erect tent by any means with poles going in all directions and the poor chap was struggling on his own


PersonDamianL
02/7/2014 at 5:56pm
 Location: Derby
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A single pole section from Go Outdoors is about £3, fairly simple to change a section once you have the knack of it.

Also, tip for this tent, pitch it front to back, front polein first, then middle, then back. Least tension that way.

It is a great tent though, my favourite of all my tents but I too have broken a couple of poles on this.

-------------
There is a place to hide, it's in our minds.

Outfits:
Hi Gear Kalahari 8 (Plus porch)
Vango Icarus 500 (Plus enclosed front canopy)
Hi Gear Solus Horizon 4
Vango Banshee 200
Vango Dart DLX 350
Vango Alpha 250
Yellowstone Alpine 2


Personscotzlynnie
02/7/2014 at 8:05pm
 Location: London (Scotland originally)
 Outfit: Outwell Indiana 8 Vango Odyssey 500 View scotzlynnie's Profile View Profile   Reply to scotzlynnie Reply   Quote scotzlynnie Quote  
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We camped with my parents a few years ago in Norfolk and excactly the same thing happened. We had pitched the tent, went out for the day and came back to a bizarre shaped tent. Luckily we had bought camping euipment from Norwich Camping and called them. They had a pole that we bought and replaced but tbh it was a little off-putting having it go wrong first time...especially as my parents hadn't camped for years (since I was a child) and this was their "maiden vogage" with their new tent.

-------------
Lynne


Mad Campers - DH, DDs 15, 12 and me!


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PersonCampernic
02/7/2014 at 9:54pm
 Location: Northern Ireland
 Outfit: Bell Tent Vango Coleman and Quechua View Campernic's Profile View Profile   Reply to Campernic Reply   Quote Campernic Quote  
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My sister broke a pole the first time she put her Icarus up but by her own admission she put it under too much tension. I also had one snapped pole, which I replaced with a pole section. We have both been using our tents (hers 2009 and mine 2010) without any breakages since.


PersonSceptical Camper
03/7/2014 at 9:50am
 Location: Beautiful Warwickshire
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This recent UKCS thread might help - it's about fixing split poles

I too can vouch for Tent Spares as a supplier.


PersonSceptical Camper
03/7/2014 at 9:51am
 Location: Beautiful Warwickshire
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And more advice in this UKCS forum thread


PersonBen Tent
03/7/2014 at 8:19pm
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We had similar experience with the same tent a few years back. We got ours from decathlon. Tension straps also broke. Full refund received.



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