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 Topic: icarus 500 pole snapped first useage !
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01/7/2014 at 11:48pm
Location: None Entered
Outfit: Ace Jubilee Viceroy 2008
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I'd actually email vango direct and request replacement pole.
You are the customer and you deserve complete satisfaction in your purchase!
Explain you feel it pointless returning whole tent when the fault is located to a pole etc
Email vango and cc your supplier to keep them in the loop
Hope this helps
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01/7/2014 at 11:50pm
Location: None Entered
Outfit: Ace Jubilee Viceroy 2008
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Ps be honest and admit you seeked advice from this forum and it's thousands of campers ;)
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02/7/2014 at 9:07am
Location: Hertfordshire
Outfit: Anything I like !!!
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For a quick fick just go into any good camping store and buy a pole section or try www.tentspares.co.uk and then just re thread the one broken pole section.
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Gary Cross - The masked camping guru.
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02/7/2014 at 10:51am
Location: Cornwall
Outfit: Outdoor Revolution Ozone 6.0 xtr Vario
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Most tent manufacturers do not cover poles, it is bad luck sadly, did you have the straps near the pin where you insert the poles at the loosest setting? Always worth checking that the poles are not catching on the fabric pole sleeve etc...it might be sucking eggs.
If you are unsure or worried about re threading the pole try taking the section down to your local independent camping shop, they should be able to supply and fit a new one at a cost of course.
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It's better to ask a silly question than make a silly mistake.
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02/7/2014 at 11:52am
Location: Staines-upon-Thames
Outfit: Vango Cayman 500
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On this occasion, unless Vango or Gooutdoors offer you one for free, I'd bite the bullet and buy a set of replacement poles. It's always a good idea to carry a spare pole with fibreglass poles anyway. Even a perfectly set up and guyed out tent can break in severe weather conditions or someone falling on the tent.
Post last edited on 02/07/2014 12:01:36
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02/7/2014 at 5:56pm
Location: Derby
Outfit: See sig
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A single pole section from Go Outdoors is about £3, fairly simple to change a section once you have the knack of it.
Also, tip for this tent, pitch it front to back, front polein first, then middle, then back. Least tension that way.
It is a great tent though, my favourite of all my tents but I too have broken a couple of poles on this.
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There is a place to hide, it's in our minds.
Outfits:
Hi Gear Kalahari 8 (Plus porch)
Vango Icarus 500 (Plus enclosed front canopy)
Hi Gear Solus Horizon 4
Vango Banshee 200
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02/7/2014 at 8:05pm
Location: London (Scotland originally)
Outfit: Outwell Indiana 8 Vango Odyssey 500
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We camped with my parents a few years ago in Norfolk and excactly the same thing happened. We had pitched the tent, went out for the day and came back to a bizarre shaped tent. Luckily we had bought camping euipment from Norwich Camping and called them. They had a pole that we bought and replaced but tbh it was a little off-putting having it go wrong first time...especially as my parents hadn't camped for years (since I was a child) and this was their "maiden vogage" with their new tent.
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Lynne
Mad Campers - DH, DDs 15, 12 and me!
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02/7/2014 at 9:54pm
Location: Northern Ireland
Outfit: Bell Tent Vango Coleman and Quechua
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My sister broke a pole the first time she put her Icarus up but by her own admission she put it under too much tension. I also had one snapped pole, which I replaced with a pole section. We have both been using our tents (hers 2009 and mine 2010) without any breakages since.
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03/7/2014 at 9:50am
Location: Beautiful Warwickshire
Outfit: Various tents
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This recent UKCS thread might help - it's about fixing split poles
I too can vouch for Tent Spares as a supplier.
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03/7/2014 at 9:51am
Location: Beautiful Warwickshire
Outfit: Various tents
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And more advice in this UKCS forum thread
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