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Subject Topic: CanvasCamping Post Reply Post New Topic
Persondawnwatcher
11/7/2014 at 8:36pm
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Joined: 11/7/2014

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Having a dreadful experience with CanvasCamping. Spent €750+ on a tent, inner tent & awning but they forgot the tent! When queried they failed to apologise and failed to promptly answer my emails. When pushed they stated it had been sent but failed to supply a tracking number. After further pushing they admitted that they had sold the tent and were trying to get a replacement. When I asked for the company owner to contact me, they blocked me on facebook.


Persondawnwatcher
11/7/2014 at 8:40pm
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As per my email I received yesterday an inner tent & wing but no Sibley 400 Ultimate Pro tent. When you quoted you stated the tent was in stock so why was it not sent? I must add that your responses to my pre-order enquiries were a bit quicker than post-sales problems I await your urgent response.

We'll reply via e-mail.. You're message arrived at midnight local time, so yes ... you've got to wait till next day to receive your answer. Reply within 12 hrs.

When are you going to send my tent?

It got send

where is the tracking number?

I trust that I am going to get an answer before you leave tonight?

Please advise who owns your company and contact address as I am sure they wish to be aware of the bad service & attitude of the customer service department.

The last tent got sold between you getting your offer and the time you've paid. I could have simply cancelled your order but I made the effort to write to a reseller asking him to sell us one back so we could ship you one. That reseller took his time despite me sending him several emails. He finally told me he has shipped the tent but I have not received a tracking number. So if you still want to contact him after everything I've done for you ... be my guest. Have a great weekend

F????, are you the owner or an employee?
Why did you not tell me what had happened? Why not apologise? How can I contact your reseller for a tracking number when you have not told me how to contact them?



We're closed, it's Friday night, please respect that. Our offices are open tomorrow: 11.00 - 15.00
Chat conversation end


Persondawnwatcher
11/7/2014 at 9:19pm
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sorry,

http://www.canvascamp.com/en/cotton-tents.html


Personsaz121299
11/7/2014 at 11:27pm
 Location: Sherston Wilts
 Outfit: Lunar Clubman 460-4 1988 View saz121299's Profile View Profile   Reply to saz121299 Reply   Quote saz121299 Quote  
Joined: 03/6/2013

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Wow!
Disgusting customer service!

-------------
Enjoyed tenting,
Enjoyed trailer-tenting,
Now loving caravanning 😊😊


PersonMOWWD
12/7/2014 at 7:18am
 Location: Hampshire Dorset borders
 Outfit: karsten 300 Cabanon Guadeloupe View MOWWD's Profile View Profile   Reply to MOWWD Reply   Quote MOWWD Quote  
Joined: 17/2/2014

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A warning to others should they be thinking about using that company. Thanks.

Can't understand the mentality of sending out the inner and awning but no tent. Ridiculous,

I hope you get this resolved quickly and/or your money back.

 



-------------
happy days


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Persondawnwatcher
12/7/2014 at 8:22pm
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I have since found it out that it is the owner of the company that has been answering me. Still no tracking number so I do not know if / when I will get a tent. Thankfully, I paid via PayPal so I might have some recourse if the tent isn't delivered.


Persondawnwatcher
15/7/2014 at 4:03pm
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Tracking number now received - tent in France :) Still no apology from the owner :(


Persondawnwatcher
17/7/2014 at 6:13pm
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Pleased to say the tent arrived yesterday and today we put it up - tent, inner tent & awning. Thankfully, the tent is better than the supplying company. It looks good and is very good quality. Anyone thinking of this tent should not be put off - you can buy elsewhere (I believe).


PersonMOWWD
18/7/2014 at 9:48pm
 Location: Hampshire Dorset borders
 Outfit: karsten 300 Cabanon Guadeloupe View MOWWD's Profile View Profile   Reply to MOWWD Reply   Quote MOWWD Quote  
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Thanks for the updated story (sometimes people ask for help or start a story to which helpful replies are posted but they then forget to post the outcome). Pleased everything arrived in the end and you are happy with your purchase.

-------------
happy days


PersonGlamper Wendy
21/7/2014 at 8:38am
 Location: Kent
 Outfit:  Karma 5M belltent Static caravan View Glamper Wendy's Profile View Profile   Reply to Glamper Wendy Reply   Quote Glamper Wendy Quote  
Joined: 17/8/2013

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So glad you got your tent in the end and your pleased with it..that was terrible customer service..They will loose lots of new customers due to this and serves them right..I wouldnt buy from them now thats for sure.

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Camping Tip #26: In an emergency, a drawstring from a parka hood can be used to strangle a snoring tent friend...or husband!!


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PersonM00NSTRUCK
21/7/2014 at 11:50am
 Location: Warrington
 Outfit: None Entered View M00NSTRUCK's Profile View Profile   Reply to M00NSTRUCK Reply   Quote M00NSTRUCK Quote  
Joined: 21/7/2014

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How mortifying! Thanks for the alert, and relieved you got your tent. Hope you have many happy moments with it to erase the bad start.

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Starry starry night


Persondawnwatcher
21/7/2014 at 3:03pm
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Thx for your comments. I have had no further contact from the supplier so he obviously doesn't care whether I am satisfied or not. I left the tent out to let it get rained on (to seal it before I sleep in it). There was an almighty Limousin storm - the tent stayed up & the inside remained dry!



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