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Subject Topic: Wanted Dead or Alive! Post Reply Post New Topic
PersonCessna
01/9/2014 at 9:28pm
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
Joined: 09/2/2014

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Hi

Have got the refund for our awful Filey 6 Air and wanting to buy a replacement before the season is finished! Anyone know of a dealer with a new Outwell Montana 5P available?

Cheers
Cessna

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Cessna


PersonCessna
11/9/2014 at 4:05pm
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
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Hi All

Thought we had "cracked it" we found a 5P online from Millets, immediately ordered it and waited, and waited, and waited.....it arrived yesterday without the poles!

Spoke to Millets who have apologised and offered a refund, but having now wasted over a week the only other one we had seen is sold.

Is it possible to get spare pole sets for Outwell tents?, do they have a UK distributor with a phone number?

Cheers
Cessna

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Cessna


PersonCessna
11/9/2014 at 4:31pm
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
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STOP PRESS...!!!!!!!!!!!!!!!

Millets have just called and they have found the poles!

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Cessna


PersonCampernic
11/9/2014 at 4:56pm
 Location: Northern Ireland
 Outfit: Bell Tent Vango Coleman and Quechua View Campernic's Profile View Profile   Reply to Campernic Reply   Quote Campernic Quote  
Joined: 28/4/2013

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Brilliant! Now that's a result!


PersonMOWWD
11/9/2014 at 5:11pm
 Location: Hampshire Dorset borders
 Outfit: karsten 300 Cabanon Guadeloupe View MOWWD's Profile View Profile   Reply to MOWWD Reply   Quote MOWWD Quote  
Joined: 17/2/2014

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Problem solved. What about a front awning or have you already ordered one or maybe you don't want/need one. Always difficult to get them if you leave it a few more months. Just a thought as World of Camping have them showing in stock, haven't researched further but i'm sure you will if you are interested.

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happy days


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PersonCessna
14/9/2014 at 10:43am
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
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Hi All

Thanks for the support but I spoke too soon! the poles sent out by Millets are incorrect, only two steel hoops and one set of GRP poles...arghh!!!!!!!!!

We want to buy an awning but won't do it until Millets have sorted this out, and at this slow progress the awnings will be out of stock as well.

From current experience I will not be recommending Millets to my friends!

Cheers
Cessna

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Cessna


PersonKampaWendy
14/9/2014 at 12:38pm
 Location: High Wycombe
 Outfit: Outwell Nevada M + Extension View KampaWendy's Profile View Profile   Reply to KampaWendy Reply   Quote KampaWendy Quote  
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You are of course aware that Outwells Premium Collection Tents, which includes the Montanas, will be Grey for next year so you will need to buy any Green accessories ASAP


Personben9
14/9/2014 at 8:52pm
 Location: Everywhere and Nowhere.
 Outfit: Tent and car. View ben9's Profile View Profile   Reply to ben9 Reply   Quote ben9 Quote  
Joined: 21/3/2008

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Yeomans are advertising the Montana 6 on sale. £250 cheaper than Go Outdoors.


Personkennyboy14
15/9/2014 at 7:45am
 Location: Isle of Wight
 Outfit: outwell vermont xlp View kennyboy14's Profile View Profile   Reply to kennyboy14 Reply   Quote kennyboy14 Quote  
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Blimey sorry to hear about the hassle you have had with millets its so frustrating and annoying when things go like that , hope you eventually get what you want , they should compensate you in some way for the stress that THEY have caused you .


PersonCessna
21/9/2014 at 2:44pm
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
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Hi All

A quick update...Millets have proven to be completely unable to resolve the missing poles problem, and I am now getting excuses such as "the person you need is with another customer", or " he's at lunch", or "he's on a break" or "he will call you back (it never happens)" or todays latest "he's gone home sick!"

Millets have blamed Outwells UK for not responding to their request for poles, and are trying to get information from Outwells Europe! Not sure who to believe any more..

Needless to say from my experience...DO NOT BUY FROM MILLETS, and I am beginning to think if you have a problem with an Outwell product you are going to have very little support from Outwell UK as well (but maybe this is the dealer rather than the importer!).

Cessna



Post last edited on 21/09/2014 16:27:13

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Cessna


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PersonCessna
25/9/2014 at 10:05pm
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
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Hi All

End may be in sight...Outwell Denmark have dispatched a set of poles today, as soon as they have arrived a quick erect of the tent and check over, then buy an awning!

Cheers
Cessna

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Cessna


PersonMillerblade
26/9/2014 at 8:38am
 Location: None Entered
 Outfit: None Entered View Millerblade's Profile View Profile   Reply to Millerblade Reply   Quote Millerblade Quote  
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Quote: Originally posted by Cessna on 25/9/2014
Hi All

End may be in sight...Outwell Denmark have dispatched a set of poles today, as soon as they have arrived a quick erect of the tent and check over, then buy an awning!

Cheers
Cessna


How did you get hold of Outwell and get them to reply? They NEVER answer any emails or facebook or twitter or any correspondence. Worse company i have ever dealt with in direct contact.


PersonCessna
30/9/2014 at 3:56pm
 Location: East Sussex
 Outfit: Tent View Cessna's Profile View Profile   Reply to Cessna Reply   Quote Cessna Quote  
Joined: 09/2/2014

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Hi

The poles arrived today and we have erected the tent, seems fine and the awning is ordered. Re Outwell.....we never found a contact for the UK operation,but have communicated with both Germany and Denmark via e-mail/Facebook and the dealer (Millets). We have had responses from Outwell although they keep reiterating that communications should go through your dealer!

However as our complaints to Millets included the chairman of their holding company JD Fashion and Sports PLC, the general "noise" raised may have had an effect!

Fingers crossed that the awning doesn't get lost in transit!

Cheers
Cessna

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Cessna



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