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Subject Topic: How long for Vange to repair a tent??? Post Reply Post New Topic
PersonThe Mighty Atom
06/10/2014 at 8:03pm
 Location: Newcastle upon Tyne
 Outfit: Vango Maritsa 700 View The Mighty Atom's Profile View Profile   Reply to The Mighty Atom Reply   Quote The Mighty Atom Quote  
Joined: 27/1/2014

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Hi all,

I was hoping that someone could help with sharing there experience with warranty repairs from Vango.

I have bought a Vango Maritsa 700 as a Christmas present to myself but only have managed to get this used once this year due to work commitments. The first time we used the tent it lashed down with rain and a couple of leaks were noticed.

I dropped it off at the store it was purchased from and was told it should take less then 14 days to carry out the repairs but this can take upto 28 days.

tomorrow will be week number six that my tent has been away for repair!

I love the tent and do not want a refund but how long does it take to repair a tent.

Has any body got experience of dealing with repairs from Vango?



PersonThe Mighty Atom
07/10/2014 at 8:12pm
 Location: Newcastle upon Tyne
 Outfit: Vango Maritsa 700 View The Mighty Atom's Profile View Profile   Reply to The Mighty Atom Reply   Quote The Mighty Atom Quote  
Joined: 27/1/2014

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Well that's one hundred views and no replies from anyone!

Is that a good tor bad thing?

I am sure it's going to be like buses, nothing and everything at once lol


Personianclose
07/10/2014 at 9:35pm
 Location: None Entered
 Outfit: None Entered View ianclose's Profile View Profile   Reply to ianclose Reply   Quote ianclose Quote  
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I've no experience of dealing with Vango re. repairs but have contacted them via email and received a prompt and helpful response. May be worth a try.


PersonBaddab
08/10/2014 at 6:45pm
 Location: Scotland
 Outfit: outwell and vangos View Baddab's Profile View Profile   Reply to Baddab Reply   Quote Baddab Quote  
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Mine came back in 10 days. Only a minor repair though

-------------
February - Rothiemurchus
May - Rothiemurchus
June - La Colle-sur-Loup
June - Milarrochy Bay
Sept - Cannes


PersonGraham
08/10/2014 at 9:09pm
 Location: England.
 Outfit: Tents (Lots of em) View Graham's Profile View Profile   Reply to Graham Reply   Quote Graham Quote  
Joined: 16/4/2002

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Blitz them with e-mails and phone calls....Let them know in no uncertain terms that 6 weeks is too long and if it's not back fully repaired you want an replacement unit.

-------------
Snowmen fall to earth in kit form........

Every day is a gift..That's why it's called the present.

Nostalgia is not what it used to be.

Stressed is just 'Desserts' spelt backwards


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PersonThe Mighty Atom
09/10/2014 at 8:30pm
 Location: Newcastle upon Tyne
 Outfit: Vango Maritsa 700 View The Mighty Atom's Profile View Profile   Reply to The Mighty Atom Reply   Quote The Mighty Atom Quote  
Joined: 27/1/2014

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Hi again,

Well so far still no sign of my tent turning up.

Thank you for your replies, baddab when did you send your tent away for repair.

Thanks Ian and Graham for the advice, I really want my tent back and not a replacement as this has now been discontinued and I really like the layout of the tent. I will be heart broken if it doesn't come back but enough is enough and time to start complaining about this situation.

Surely this cannot be a normal amount of time to repair a few small issues.


PersonBaddab
09/10/2014 at 8:44pm
 Location: Scotland
 Outfit: outwell and vangos View Baddab's Profile View Profile   Reply to Baddab Reply   Quote Baddab Quote  
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It was last year but because it was minor I left it to the end of the season probably about this time. I had some frayed stitching on two of the pegging points. The replaced the whole fly sheet which I thought was good for a tent that only had 6 weeks warranty left.

Now if only Out well were like that but that's another story.

Cheers

-------------
February - Rothiemurchus
May - Rothiemurchus
June - La Colle-sur-Loup
June - Milarrochy Bay
Sept - Cannes


PersonBaddab
09/10/2014 at 8:45pm
 Location: Scotland
 Outfit: outwell and vangos View Baddab's Profile View Profile   Reply to Baddab Reply   Quote Baddab Quote  
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Damn predictive text

-------------
February - Rothiemurchus
May - Rothiemurchus
June - La Colle-sur-Loup
June - Milarrochy Bay
Sept - Cannes


Personcazz51
10/10/2014 at 9:17am
 Location: Buckinghamshire
 Outfit:  Vangos Raclet Relum Izzy Cabanon View cazz51's Profile View Profile   Reply to cazz51 Reply   Quote cazz51 Quote  
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I'm so sorry to hear you are having problems with Vango. I emailed them about my tent which wasn't under warranty and had been a display job but I hadn't used it much due to a propensity of canvas and other tents and the zip had come apart but I loved my tent. They replied promptly and asked me to send it with a receipt. This took me some time to find and another age to sort out packaging but I was in regular contact by email.
I finally posted the tent off to Scotland and within 4 days it was returned to me with a replacement much sturdier zip and velcro bits. Only cost to me was the postage.
Good luck

-------------
Smoky + Ella


PersonThe Mighty Atom
14/10/2014 at 7:11pm
 Location: Newcastle upon Tyne
 Outfit: Vango Maritsa 700 View The Mighty Atom's Profile View Profile   Reply to The Mighty Atom Reply   Quote The Mighty Atom Quote  
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Hi all

just a quick update.

Been seven weeks now and have been told that Vange will resolve this issue in seven to ten days.

Not sure if that means there going to have my tent repaired in this time?

Just going to have to wait some more,.


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PersonCW52
16/10/2014 at 9:08pm
 Location: durham
 Outfit: Tent Hi Gear Zenobie 6 Vango Icarus 3 View CW52's Profile View Profile   Reply to CW52 Reply   Quote CW52 Quote  
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I had a problem with a Vango tent and they sent word a new replacement was being sent to the camping shop for me, instead of repairing it. Took about 4 weeks in all for replacement. I thought this was good service from Vango.



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