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 Topic: How long for Vange to repair a tent???
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07/10/2014 at 9:35pm
Location: None Entered
Outfit: None Entered
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Joined: 29/3/2012 Gold Member 
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I've no experience of dealing with Vango re. repairs but have contacted them via email and received a prompt and helpful response. May be worth a try.
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08/10/2014 at 9:09pm
Location: England.
Outfit: Tents (Lots of em)
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Blitz them with e-mails and phone calls....Let them know in no uncertain terms that 6 weeks is too long and if it's not back fully repaired you want an replacement unit.
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Snowmen fall to earth in kit form........
Every day is a gift..That's why it's called the present.
Nostalgia is not what it used to be.
Stressed is just 'Desserts' spelt backwards
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10/10/2014 at 9:17am
Location: Buckinghamshire
Outfit: Vangos Raclet Relum Izzy Cabanon
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I'm so sorry to hear you are having problems with Vango. I emailed them about my tent which wasn't under warranty and had been a display job but I hadn't used it much due to a propensity of canvas and other tents and the zip had come apart but I loved my tent. They replied promptly and asked me to send it with a receipt. This took me some time to find and another age to sort out packaging but I was in regular contact by email.
I finally posted the tent off to Scotland and within 4 days it was returned to me with a replacement much sturdier zip and velcro bits. Only cost to me was the postage.
Good luck
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Smoky + Ella
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16/10/2014 at 9:08pm
Location: durham
Outfit: Tent Hi Gear Zenobie 6 Vango Icarus 3
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I had a problem with a Vango tent and they sent word a new replacement was being sent to the camping shop for me, instead of repairing it. Took about 4 weeks in all for replacement. I thought this was good service from Vango.
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