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Message Forums |
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 Topic: Praise for JR Leisure (Leicester)
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14/6/2015 at 5:40pm
Location: Stoke-on-Trent
Outfit: Vango Asante 500 & Coleman Instant 4
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Joined: 17/4/2015 Silver Member 
Forum Posts: 145
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A couple of months ago we purchased a Vango Samara 600 from JR Leisure after falling in love with it after we saw it on display in the showroom.
Unfortunately we had a couple of technical issues with the tent (I won't go in to detail!), but each time JR Leisure have gone above and beyond to resolve the issues.
After contacting them last week regarding the second issue we experienced (by email late Saturday night), they called me on the Monday morning to say that they were sorry for the issues and that they would replace the tent for us either with the same model, a cheaper/more expensive model with us paying the difference or having the difference refunded. They offered to do this via courier at no cost to us if we knew what we wanted, or said we could go to the store for another look and decide.
Well today we have been down to Leicester and exchanged the Vango Samara 600 for a Vango Asante 500 (Signature Range - steel poles) with additional canopy, paying the slight difference of £30.
We are over the moon and can't thank JR Leisure enough, their service has been second to none and I would highly recommend them. You can purchase tents from loads of different stores, but you don't get that sort of service everywhere without a lot of hassle.
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April 2015 - Castle Camping, Staffordshire
June 2015 - Castle Camping, Staffordshire
July 2015 - Pillars of Hercules, Fife
August 2015 - Fforest Fields, Powys
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