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Subject Topic: Cross Camping & Vango Post Reply Post New Topic
Personsyeshazplus2
09/3/2016 at 9:55pm
 Location: Shropshire
 Outfit: Vango Inspire 600 View syeshazplus2's Profile View Profile   Reply to syeshazplus2 Reply   Quote syeshazplus2 Quote  
Joined: 20/6/2013

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As our 2014 Inspire 600 purchased from gary at Cross Camping in 2014 was damaged by the weather last year, Gary arranged for the tent to be the repaired at Vango's repair center. Vango subsequently decided to replace it with a 2016 model which Gary has now had delivered to us.

Just wanted to congratulate both Cross Camping and Vango
on excellent customer service.


Personaella851
10/3/2016 at 6:17am
 Location: stafford
 Outfit: artemis 600 sprite musketeer td View aella851's Profile View Profile   Reply to aella851 Reply   Quote aella851 Quote  
Joined: 19/2/2010

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That's good of vango :-)

-------------
08/4/11 - 10.04.11 grantham
11/4/11 - 15/04/11 bala
28/4/11 - 02/05/11 kingsbury water park

Back to camping after a few years off


Personpaul+kate s-o-t
10/3/2016 at 7:18am
 Location: stoke on trent
 Outfit: Bailey 75-2 View paul+kate s-o-t's Profile View Profile   Reply to paul+kate s-o-t Reply   Quote paul+kate s-o-t Quote  
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That's Gary for you
He'll always go that extra mile to get his customer the best outcome possible
Well done Gary and vango

-------------
April Peak District Beech Croft Farm
May Peak District Duke of York
May Holland Delfse Hout
June Cotton Arms Nantwich
july/aug Cornwall Pentewan Sands
And quite a few local weekenders


Personsyeshazplus2
10/3/2016 at 7:26am
 Location: Shropshire
 Outfit: Vango Inspire 600 View syeshazplus2's Profile View Profile   Reply to syeshazplus2 Reply   Quote syeshazplus2 Quote  
Joined: 20/6/2013

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Even the Vango field agent was extremely helpful arranging a new airbeam delivered to the campsite.

Post last edited on 10/03/2016 07:30:57


Personduffs54
10/3/2016 at 6:07pm
 Location: Cambs
 Outfit: Ford Duetto Autosleeper View duffs54's Profile View Profile   Reply to duffs54 Reply   Quote duffs54 Quote  
Joined: 25/6/2009

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Nice well done Gary and Vango

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Duffs54      


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Personyoulbury
10/3/2016 at 8:01pm
 Location: Cornwall
 Outfit: Outdoor Revolution Ozone 6.0 xtr Vario View youlbury's Profile View Profile   Reply to youlbury Reply   Quote youlbury Quote  
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Top service by both....judging by last years issues with outwell maybe they could learn a few things about custoner service,

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It's better to ask a silly question than make a silly mistake.


PersonBob61
10/3/2016 at 10:47pm
 Location: 
 Outfit:  View Bob61's Profile View Profile   Reply to Bob61 Reply   Quote Bob61 Quote  
Joined: 23/8/2009

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So let me get this right...if I buy a Vango tent from Cross Camping and it gets damaged in a storm in two years time, Vango will replace it with a brand new one? Sounds a good deal to me.


PersonMucker1884
11/3/2016 at 8:23am
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
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Quote: Originally posted by Bob61 on 10/3/2016
So let me get this right...if I buy a Vango tent from Cross Camping and it gets damaged in a storm in two years time, Vango will replace it with a brand new one? Sounds a good deal to me.


If they weren't already queuing around the block, I suspect they will be now!

-------------
2024: 38 nights thus far...
2023: 47 nights
2022: 40 nights
2021: 30 nights
2020: Just 24 nights
2019: A personal best 50 nights
2018: Just the 30 nights
2017: 34 nights
2016: 32 nights
2015: 38 nights
2014: 34 nights
2013: 36 nights
From July 2012: 23 nights


PersonCross Camping
11/3/2016 at 1:28pm
 Location: Hertfordshire
 Outfit: Anything I like !!! View Cross Camping's Profile View Profile   Reply to Cross Camping Reply   Quote Cross Camping Quote  
Joined: 20/6/2007

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It was more a seam went during a storm

-------------
Gary Cross - The masked camping guru.


PersonLegnum Nick
13/3/2016 at 8:37am
 Location: Worcestershire
 Outfit: Khyam RigiPod XL. View Legnum Nick's Profile View Profile   Reply to Legnum Nick Reply   Quote Legnum Nick Quote  
Joined: 02/10/2015

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Having recently done a deal with Gary on a Vango that we are picking up next month, the title of this thread made me raise an eyebrow. The content of this thread has made me grin like a Cheshire cat!
Sorry you had an initial bad moment syeshazplus2 but what awesome service afterwards.



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