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Subject Topic: Illusion 800 fault/recall
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PersonBighed
05/10/2016 at 6:35pm
 Location: None Entered
 Outfit: Vango Illsion 800 View Bighed's Profile View Profile   Reply to Bighed Reply   Quote Bighed Quote  
Joined: 03/7/2013

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High level windows look great.

Only complaint about ours was the large grey straps front and rear. When the wind blew the 2 pieces of the strap would "clap" together. Really annoying so had to tape them up.


PersonSC07TYD
05/10/2016 at 6:58pm
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 Outfit: Vango Illusion 800 View SC07TYD's Profile View Profile   Reply to SC07TYD Reply   Quote SC07TYD Quote  
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Mine was the same bighead but if you take a little bit of tension out of the strap so they aren't taught up to each other, this won't happen. Hope it helps


PersonBighed
05/10/2016 at 10:40pm
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 Outfit: Vango Illsion 800 View Bighed's Profile View Profile   Reply to Bighed Reply   Quote Bighed Quote  
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I tried that. Must of been quite windy lol


Personmoonstone
06/10/2016 at 7:43am
 Location: Greater London
 Outfit: Illusion TC 800XL View moonstone's Profile View Profile   Reply to moonstone Reply   Quote moonstone Quote  
Joined: 28/5/2011

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after wondering why there was a powerful motorbike constantly revving its engine right outside our tent we realised that if you put a couple of twists in the front and back storm straps before pegging out it completely eliminated the horrendous noise they made in the wind...

-------------
"tereba nessa, kemer wyth"

.~*MOONIE*~.

Snowdonia - Peak District - Brecon Beacons - Lake District


Persondchbrown
06/10/2016 at 10:20am
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A couple of twists is the solution to the straps slapping together.

Its something you see the caravan awning storm straps with and i thought to try it out and it solved the problem completely!


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PersonBighed
06/10/2016 at 11:43am
 Location: None Entered
 Outfit: Vango Illsion 800 View Bighed's Profile View Profile   Reply to Bighed Reply   Quote Bighed Quote  
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Thanks both


PersonMPH74
28/11/2016 at 11:11am
 Location: Pontnewynydd
 Outfit: Vango Illusion 800 View MPH74's Profile View Profile   Reply to MPH74 Reply   Quote MPH74 Quote  
Joined: 25/5/2016

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Well I've had a rather pleasant surprise this week. My dealer has emailed that Vango have sent me a 2017 Illusion 800XL to swap for my 2016 model. Credit where it is due I was critical of their customer service over the summer with the issues we had but that is a nice gesture and an early Christmas present. Roll on the spring!


PersonSC07TYD
12/1/2017 at 3:37pm
 Location: None Entered
 Outfit: Vango Illusion 800 View SC07TYD's Profile View Profile   Reply to SC07TYD Reply   Quote SC07TYD Quote  
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Hi all,

Just to let you know that I've also been given a new 2017 XL model and really looking forward to trying it out this year!


PersonLoxyfoxes
10/9/2017 at 7:39pm
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Ours failed and I hadn't known anything about the recall. It flooded and ruined my iPad when the water washed into the tent. With the help of other Campers we washed and dried all our clothes and sleeping bags. People helped me dry the carpet and squeegee the water out. Then two days later the beams burst out of the seams and looked like huge hernias. The tent collapsed on one side and we had to go home a day early. Rang the vango helpline and nobody picked up.
Got home and contacted Vango again who told me to take the tent back to the shop we bought it from. They returned it to Vango three weeks ago and we've heard nothing at all.
Had to cancel our second camping trip of the summer hols as we had no tent.
So terribly disappointed and feel utterly ripped off and sad. The beams were dangerous when the seams split too and kept blowing into the tent hitting me in the face and sending tables flying.
Just absolutely awful.



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