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Topic: Vango Customer Service

eldraco

04/7/2016 at 8:44am
Location: mansfield
Outfit: 5m Bell Tent.

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Joined: 06/6/2013

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Or lack of...

Anyone had any dealings with them?

After my recent problems with the two new Anteus' tents (even though I'd had a full refund from the shop i bought them from) I decided to contact Vango direct to voice my concerns and dismay by what had happened.

Initially i used their website messenger, even through i had clearly stated 'complaints' on the form, i received a reply going on about 'tent poles' ???
I then replied to that email writing another email with all the relevant details about ten days ago (no reply) and did a resend about 5 days.. again with no reply to date.

Even though my baby lad got wet from one of the leaks (from a new tent) and I wasted a couple of days running about with over 100 miles extra travelling I would have liked to get some kind of acknowledgement from Vango saying that they would look into it but nothing.

Anyone know any direct emails address to Vango?

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Blueskys

07/7/2016 at 5:19pm
Location: Yorkshire
Outfit: Vango Edoras 500XL; HiGear Oasis 6

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I've only heard bad things, but hoping some will come forward with good stories. You can try contacting them via their Facebook page.

Paul and Becky

07/7/2016 at 6:30pm
Location: Warwick
Outfit: Vango illusion 800 2016 model a

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Hello eldraco,

I have recently had a few issues with a new illusion 800 tent, so far their customer service has been fantastic. I have been emailing: info at vango.co.uk

Paul and Becky

07/7/2016 at 6:32pm
Location: Warwick
Outfit: Vango illusion 800 2016 model a

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The messenger seems to have remove my at symbol and put at instead in the email address

Hacksaw Bob

07/7/2016 at 6:42pm
Location: West Midlands
Outfit: Various tents

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Joined: 26/7/2009

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Yes, the symbol is automatically replaced by the word in posts on this site to help reduce spam.

VangoMan02

07/7/2016 at 9:20pm
Location:
Outfit:

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Joined: 18/5/2007

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Vango customer service has had quite a few good reviews posted on this site.
I have only had to contact them once myself with an enquiry rather than a complaint and got sent a part without charge.

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It is a wise man who has something to say.
It is a fool who has to say something.

chrisheathcote

08/7/2016 at 7:51am
Location: None Entered
Outfit: Vango Rhapsody 800XL

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Joined: 01/3/2016

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I have to admit that when I've sent messages via their Facebook Messenger it usually takes about 24 hours to get a reply, however I've found if you ring them they are more than helpful

youlbury

08/7/2016 at 9:57am
Location: Cornwall
Outfit: Outdoor Revolution Ozone 6.0 xtr Vario

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Same as vangoman no problem with customer service. I try and avoid email and always call...I always find human interaction the best way to resolve issues.

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It's better to ask a silly question than make a silly mistake.

eldraco

13/7/2016 at 10:45pm
Location: mansfield
Outfit: 5m Bell Tent.

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Joined: 06/6/2013

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Cheers guys..

Got a reply a couple of days ago which basically said they were passing info on to the products department and apologised for the delay in replying...

Vango's internet communication sucks im afraid :(

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homebird2003

14/7/2016 at 10:03am
Location: Southampton
Outfit: Elddis Magnum 505 Conway Countryman

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Joined: 19/7/2006

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I had a "live" chat with Vango concerning their wording in the description of a tent I'd bought which I felt was misleading. "Linked-In Groundsheet - Designed by Vango this enclosed groundsheet system offers all the comfort of a fully sewn in groundsheet" As I was looking for a fully sewn in groundsheet I was disappointed to find that this referred to just the porch area. The person would not accept my concerns and I was dismissed with a "can't help you any further".

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Homebird

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