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Quote: Originally posted by lidds0 on 22/8/2018

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I'd also be requesting / insisting on a full refund, then you'll be free to purchase an alternative without any added pressure or restrictions.

If the tent was supplied faulty, rather than having a fault develop, I believe you can reject it as not fit for purpose. If you agree for it to be repaired, you're basically accepting sub-standard goods and i suspect you may face a tougher battle for a refund if the repair proves ineffective in the longer-term.

Besides, why the heck should you be without a tent while it undergoes repair? You could always use the second faulty tent, I suppose...


it is not condensation. It poured down twice on our holiday and on these two occasions thats when water came in through seals. On the original it came in through a top seal and dripped which is how we forest noticed it, then about 10 minutes later I felt the bottom of the beam and lifted the bedroom and there was a massive pool of it where it had obviously run down the beam
The second one has water coming in through a seam which hold the canopy to the main living area and originally though it just in the canopy which wasn't so much of an issue. However then found in running down and under carpet from inside the retaining sleeve on the other side of the stitching. not as bad but still it shouldn't leak at all.

It a ZEMPIRE aerodome 2 pro. I suspect the way in which they just casually sent me another and paid the cost of delivery across to the isle of wight means they knew there was an issue. On closer inspection it looks like the original has no tapping to at least one seam. Half the taping is lifting in places and just doesn't look particularly sticky.
Are you certain both tents are letting in water and that it's not just a bad case of condensation? Which make and model of tent is it (so other owners can potentially give some feedback, as well as alerting others to a potentially risky purchase)?

Sorry to hear you've had significant tent problems. That's not what anyone wants to be experiencing, thinking about and sorting out during valuable holiday time.

Best of luck with it!

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