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Subject Topic: Tent Problems and Winfields Outdoor World Post Reply Post New Topic
19/4/2006 at 8:53pm
 Location: North West
 Outfit: Elddis Avante 554
View CandP's Profile View Profile   Reply to CandP Reply   Quote CandP Quote  
Joined: 16/4/2005

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Just a good recommendation regarding the service I got from Winfields and Vango.

My tent pole sleeve on the inner on my Diablo 600 at the weekend.

I went back to Winfields on the Monday, but as it was a bank holiday not much could be done. I had taken a picture of the failure to the store.

Well the good news today was that vango and winfields replaced my tent, with not so much as a quibble.

I have gone from a 2004 model to the 2006 model.

So I would recc Vango for their After Sales to anyone!!

I just wish all companys were the same

Post last edited on 19/04/2006 21:14:02


19/4/2006 at 9:19pm
 Location: Wirral
 Outfit: Nothing but we are caravan hunting
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Joined: 02/6/2004

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Always like to hear about good service. I will put Winfields on my list of nice people to do business with .Thanks

Carol



19/4/2006 at 11:01pm
 Location: None Entered
 Outfit: None Entered
View smalenbalen's Profile View Profile   Reply to smalenbalen Reply   Quote smalenbalen Quote  
Joined: 12/1/2006

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I second that. I've spent hundreds nigh on thousands with Winfields and whenever I've had a problem with any thing purchased it's always been put right to my satisfaction sooner rather than later.....


25/4/2006 at 4:42pm
 Location: West Yorkshire
 Outfit: Elddis Wisp Supreme 400 4
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Joined: 19/2/2006

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We bought a 2006 model vango diablo 600 tent 2 months ago from Mitchells Camping Shop.  After about 3 camping trips we noticed 2 holes had appeared on the pegging out points in one of the bedroom pods. I emailed Vango and then returned it to the shop. Later the same day I received a telephone call to return the whole tent and they would replace it all, not just the inner where the problem had occurred. A big thumbs up from me for the aftersales at Vango and Mitchells store

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