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Quote: Originally posted by Valk_scot on 24/5/2006

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Sounds like he`s trying hard. Do you think in all fairness he can do more than price match and apologise, which he seems to be doing? I`m sure there`s been a few raised voices today at Caseys Outdoor Leisure.

 If he`ll price match plus deliver in time for your holiday, then take the tent. Then, as he says, you can put the matter behind you amicably, honour satisfied. And have your holiday!

 

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I have spoken with my husband and we have decided that at least Andrew has had the decency to offer an olive-branch and has conceeded that this should not have happened. There is the also not irrelevent matter that we really need a new tent asap, and the chap is prepared actually to bring it out to us personally.

What have we gained from posting on here? Fair play, which should have been available anyway, but then sometimes people need a nudge.

I suspect that Casey's will have received their wake-up call in customer relations as a result of this thread, and that it will be a long time before anyone else gets treated with the unwarranted contempt that I did.

Val is right, in fairness he can do no more than apologise for what happened. And that's all I wanted or expected, really; fairness.

So, thank all for all the responses and I think you all have made a difference. Someone said that they think it is not just members who read these threads and so I reckon this matter will at least highlight customer service issues to retailers who might be reading (or their 'customer' moles?)

 to all.

Well, I'm staggered to be reading this.

Firstly, I have to say categorically that we are not related to anyone at Caseys, we don't socialise with anyone at Caseys and have no interest in whether they do well as a business or not.

Secondly, we haven't just joined this site to add to this thread. We have been registered for quite some time but only read the posts (every day in fact, so saw this thread this morning). We never intended to post anything but couldn't just let this go by without adding to it.

We have just returned from Caseys having gone there to buy a Vango Aspen 500 plus accessories.

We were served by Janet and also met other members of staff.

We found them all to be extremely helpful and courteous, including Janet (no - PARTICULARLY Janet). She was informative without being 'pushy'. She even fetched our dog a bowl of water and loaded the car for us. It didn't bother her that she had to climb in and out of the car with very heavy poles. It all seemed part of the service for her.

I'm not saying who is right and who is wrong as I like many others on here haven't got a clue what really went on.

All I can say is what happened to us. I can't believe I'm reading about the same company or person.

I will definately shop there again.

Quote: Originally posted by Jumant on 24/5/2006

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I'm not saying who is right and who is wrong as I like many others on here haven't got a clue what really went on.

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Jumant, why do you think that the director of Casey's is prepared to drive from Chester to Yorkshire, if nothing went on? Why do you think someone logged on here as a 'customer' who claims to have witnessed all of this? I'm sorry, but you did not hear the conversation. I don't doubt for a moment that Casey's have some very loyal customers, and am not suggesting for a moment that they make a habit of this kind of communication and behaviour with all of their customers, but am simply reporting what happened on this occasion, and the consequence of that.

Quote: Originally posted by Jumant on 24/5/2006

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We were served by Janet and also met other members of staff.

We found them all to be extremely helpful and courteous, including Janet (no - PARTICULARLY Janet). She was informative without being 'pushy'.

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Call me an old cynic if you like, but I suspect the level of customer service at Caseys is going to be exemplary for the rest of the summer.

Quote: Originally posted by Liddenham on 24/5/2006

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Quote: Originally posted by Jumant on 24/5/2006

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I'm not saying who is right and who is wrong as I like many others on here haven't got a clue what really went on.

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Jumant, why do you think that the director of Casey's is prepared to drive from Chester to Yorkshire, if nothing went on? Why do you think someone logged on here as a 'customer' who claims to have witnessed all of this? I'm sorry, but you did not hear the conversation. I don't doubt for a moment that Casey's have some very loyal customers, and am not suggesting for a moment that they make a habit of this kind of communication and behaviour with all of their customers, but am simply reporting what happened on this occasion, and the consequence of that.

 

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I have read this with interest and as far as i am concerned Casey's has done what thay needed to do and that was apologise and then to make the offer to match Norwich camping and deliver it themselves is an added bonus so either buy it or go elsewhere.

As for getting on at other people for their comments is going a bit far, you have brought the matter to our attention and each one of us will make our minds up wheter we use them or not.

Obviously it has upset you but in the long run you have had the situation sorted so leave caseys to go on with their business and you can get on with your camoing

cheers

steve

Quote: Originally posted by Valk_scot on 24/5/2006

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Quote: Originally posted by Jumant on 24/5/2006

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We were served by Janet and also met other members of staff.

We found them all to be extremely helpful and courteous, including Janet (no - PARTICULARLY Janet). She was informative without being 'pushy'.

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Call me an old cynic if you like, but I suspect the level of customer service at Caseys is going to be exemplary for the rest of the summer.

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