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ARRRRGHHHH, I have been trying to contact them for nearly 2 weeks, their email system sends back an automated reply about not being able to take emails at the moment, and the number given to ring during office hours goes to a fax.  I have emailed Mark two days ago, no reply, and we sail in a week's time and I really want the missing pole sent to me!

Does anybody have any other ways of contacting Outwell please?

Thanks.

Alison

Angus Lochtie, Outwell Business Development Manager

al at oase-outdoors.com

This is the guy who emailed me directly from Outwell, perhaps he can help?

Yes I have Mark's email and sent him one earlier this week.  I rang the dealer after I placed this post and they tried him too but he has an out of office message on his phone line until Monday.  I will wait until late on Monday to see if he comes back to me.  He was excellent before so I have every faith he will be fine once he gets the email.

The info at OASE email auto sends a reply back saying they are unable to respond to email at the mo, giving a phone number which goes to a fax.....!  Oopsss!

Ali

What's the problem?

If I need any problems sorting out my local camping firm is Yeomans. There's a guy at their head office called Steve. Give him a ring he might be able to help you

www.yeomansoutdoors.co.uk

01246 571270

Hi Alison,

I've had trouble too. If the number you tried is 01516 452278 then I'm afraid I can't help you. But if it isn't, try it because I got through to someone. I'm in desperate need of some erection instructions for an Outwell Base Dome Plus tent - so if you know anyone........

Hope this helps, Regards Rick W