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Subject Topic: Tattered and torn... Post Reply Post New Topic
PersonReal Raven
14/8/2006 at 5:06pm
 Location: Leeds
 Outfit: Vango Vail 700 View Real Raven's Profile View Profile   Reply to Real Raven Reply   Quote Real Raven Quote  
Joined: 18/6/2006

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Hi there, we tried to get our new tent up in the wind and rain this weekend. It took so long the weather got much worse and in the process has ripped an anchor point and one of the tension straps. Does anyone know what recourse we have for this, if any. Also, how effective are repairs to a tent and who should we get to do it.


PersonValk_scot
14/8/2006 at 5:25pm
 Location: Scotland.
 Outfit: Conway Camargue Lots of Vangos. . View Valk_scot's Profile View Profile   Reply to Valk_scot Reply   Quote Valk_scot Quote  
Joined: 19/6/2004

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I doubt you`ll have any recourse if the damage was due to the wind getting up. It`s not the tent`s fault, or due to a manufacturing fault after all.

Here`s a link to the Vango website, with their guarantee conditions.

http://www.amg-outdoor.co.uk/vango/guarantee.asp

However Vango are well known for their better than average customer care, so it might be worth getting in touch with them. And they can arrange a repair for you as well.




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