Joined: 17/8/2006 Standard Member
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Hi All
Many thanks to all of you who have been so kind and supportive. I really hope I am not boring you all with this! 
I must admit I was getting myself into such a state as to how to handle this yesterday but in the end did try to telephone the seller. His wife advised that he was at work and took my number. However, I decided to send him this email btw I have kept all emails from him, just in case!:
"Thanks for your reply.
You may know by now that I tried to contact you and will hopefully chat tonight!
I'm really sorry to have to say this, but my 'contract' if you like, is with yourself and not your friend/business partner.
Really don't want to go down the route of reporting to Ebay & Paypal unless I really have to but the fact that it will cost me more than £30 to replace the pole bag and buy a groundsheet is not acceptable, especially as the original advert did specify the ground sheet.
Also, having to pay the postage to return the item is not acceptable either.
I am still hopeful we can mutually resolve this and just to assure you I am not looking for a full refund. Also, without wishing to sound rude, how can I be sure that I will get the refunds offered?
As for saying 'this model may be 8yrs old but the tent itself is brand new,never been used and would have cost four times as much as you paid when new model' is a bit of an irrelevant statement when this model can longer be found never mind purchased!
Ever hopeful that we can resolve this."
He then wrote back with this:
"can appreciate what your saying.Will have another go at him hopefully we will get it sorted"
To which I Replied:
"Many thanks, not looking for huge re-fund, something like £60 minimum should hopefully cover everything we need to get with a little gesture of good will for the inconvenience and problems we have been through with regards to the situation.
After all, he has not upheld the trade and description act.
As mentioned, am hopeful we can get this resolved, can you please advise as to how he will refund the money too and when to expect it?
Will you be calling later or emailing?"
Then he wrote this later in the evening:
"just been with him and i am going with him tmro to the warehouse to pick out a groundsheet and pole bag.Will email you when i've got them and an expected delivery day/time ect.I can assure you this has not happened before as i have a 100% feedback on the tents but like i said i didn't know this model was being sent to you and i have done all that is possible to resolve it.This is an isolated case and i hope its not repeated as its not worth the £20 i make from it"
To which I replied this morning:
"Does this mean that you are going to send a ground sheet, replacement pole bag and the £30 as originally gestured for sending the wrong item with only 1 bedroom?Obviously you will need to ensure that the ground sheet is the right size for the tent"
So, it would appear with the threat of ebay, paypal and the mention of the trading standards act may be getting us somewhere at last.
We have decided to keep the tent with all this in mind. If he does not fulfil his agreement to resolve the situation I will then go ahead and report him to Ebay, Paypayl etc.
What do you guys think????
Thanks once again for your time and patience... Love this site by the way, it's becomming addictive (reading others and joining in that is, not this situation!) and I've so much work to do....
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Topic: Update on Dilema of what to do etc
