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Subject Topic: Excellent Service from Blacks Post Reply Post New Topic
14/3/2007 at 10:05pm
 Location: None Entered
 Outfit: Outwell Navada M Vango Aztec 300
View pau406's Profile View Profile   Reply to pau406 Reply   Quote pau406 Quote  
Joined: 05/1/2005

Standard Member
Standard Member

Forum Posts:   68

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Well, OK it started badly when I ordered a Tucana 5 berth tent from their website when it was reduced from £220 to £130 in January. Despite doing this on the day they made the reduction I was told they were out of stock & discontinued. Very disappointing.

Imagine my surprise when I found on of these tents last week in the Lakeside shop  still at £220 despite their big sale. Discussions with the manager got nowhere & I left disappointed.

I then emailed the web team & outlined the situation. They found me a tent at a closer store, negoitated the £130 price with the manager & I've picked it up today. It's even a 2007 version. Superb. OK so they could have avoided the situation altogether by dealing with the original situation better but credit where credit is due.

P

 



14/3/2007 at 10:20pm
 Location: 
 Outfit: 
View savanne1's Profile View Profile   Reply to savanne1 Reply   Quote savanne1 Quote  
Joined: 02/8/2006

Diamond Member
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Forum Posts:   7295
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well done, dont you love it when it all works out.

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Thistledown Easter
Nantcol June
Domaine du Verdon Castellane and Etoile d'Argens Frejus Aug


14/3/2007 at 10:23pm
 Location: South Staffordshire
 Outfit: Outwell Vermont XL Monty 4 Monty 12
View BrummyGit's Profile View Profile   Reply to BrummyGit Reply   Quote BrummyGit Quote  
Joined: 24/7/2005

Platinum Member
Platinum Member

Forum Posts:   521

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I too had good customer service from Blacks this week after receiving a faulty tent.

I was very impressed 



14/3/2007 at 10:53pm
 Location: 
 Outfit: 
View rickit's Profile View Profile   Reply to rickit Reply   Quote rickit Quote  
Joined: 06/6/2006

Diamond Member
Diamond Member

Forum Posts:   2922
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Good to hear about good customer service. Well done Blacks.


15/3/2007 at 12:15am
 Location: Nottinghamshire
 Outfit: Outwell Montana 6 - 2007 Edition
View celsis's Profile View Profile   Reply to celsis Reply   Quote celsis Quote  
Joined: 12/7/2004

Gold Member
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Forum Posts:   319

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Good onyer!  I work as a retail manager and people always find the time to complain if something isnt right, it's such a change to see others taking the time to offer praise for good service!

Steve



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That'll be a pound!!!


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15/3/2007 at 10:30am
 Location: North Wales
 Outfit: Chausson Flash 510
View annebj's Profile View Profile   Reply to annebj Reply   Quote annebj Quote  
Joined: 21/5/2006

Standard Member
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Forum Posts:   16

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Totally agree with ya - lost a tent pole in the high winds last year and they took it back, sent off to manufacturer and had it back within the week...mega good service and got me all ready for this years forays into the deepest darkest parts of Wales....well...Conwy Valley counts I hope!



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