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Subject Topic: Damp Caravan From Dealer
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Personwynnie69
01/3/2012 at 8:54am
 Location: WEST LOTHIAN
 Outfit: COACHMAN 460 2 View wynnie69's Profile View Profile   Reply to wynnie69 Reply   Quote wynnie69 Quote  
Joined: 06/6/2010

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hope all the damp problems are sorted ,personally i would want my money back clever ,if they werent honest enough about the damp in the first place id go elsewhere ,at least you have all info required thanks to phil who has a vast knowledge of all legalities,and moo moo hope your wee damp problem is a small one fingers crossed ,wishing you both good luck

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wynnie


PersonMoo moo
01/3/2012 at 10:15pm
 Location: Bury
 Outfit: Mardon caravan View Moo moo's Profile View Profile   Reply to Moo moo Reply   Quote Moo moo Quote  
Joined: 28/2/2012

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Thanks, I'll be in touch when we've replaced the seal. Thanks for your help.


Personstevo1
02/3/2012 at 11:54am
 Location: UK
 Outfit: None Entered View stevo1's Profile View Profile   Reply to stevo1 Reply   Quote stevo1 Quote  
Joined: 15/4/2006

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Quote: Originally posted by Moo moo on 01/3/2012
Thanks, I'll be in touch when we've replaced the seal. Thanks for your help.
 This may be of some use to you.

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Personbirdman101
02/3/2012 at 3:26pm
 Location: Milton Keynes
 Outfit: 2023Archway Woodford View birdman101's Profile View Profile   Reply to birdman101 Reply   Quote birdman101 Quote  
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Take it back and get your money back.If he was prepared to sell you the van he cannot be trusted to repair it properly.If he does a repair, how long is your warranty,and if more damp appears after some months your chances of getting a refund or even selling it will be slim.


Personclever
13/3/2012 at 10:55am
 Location: Derbyshire
 Outfit: Adria Altea 542DT View clever's Profile View Profile   Reply to clever Reply   Quote clever Quote  
Joined: 28/2/2012

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I would just like to thank everyone for their advice on our 'Damp Caravan From Dealer' problem and I thought I had better update you on what is happening.

We took the caravan back to the dealer and they were extremely apologetic and they immediately offered us a full refund or a repair with a 2 year warranty.

As I mentioned before we really like the van and apart from this problem it is in excellent condition, so we have decided to get it repaired and take the 2 year warranty. They said we can go and see the van at any time and inspect the damage / repair.

We have now seen the van stripped down and it seems the damage was not as bad as we first thought. They are now replacing the damaged wood aroundthe windows and are drying out the van for a few weeks.

I will update again once we get more news....


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Personstevo1
13/3/2012 at 11:21am
 Location: UK
 Outfit: None Entered View stevo1's Profile View Profile   Reply to stevo1 Reply   Quote stevo1 Quote  
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Excellent news...i would also get the warranty in writing...enjoy your van..

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PersonOpensauce
13/3/2012 at 1:54pm
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Ah well good outcome then. As the dealer appears to be doing a proper repair you are probably better doing this than getting your money back to buy another possibly damp caravan.


PersonJusy
13/3/2012 at 2:41pm
 Location: Shopshire
 Outfit: None Entered View Jusy's Profile View Profile   Reply to Jusy Reply   Quote Jusy Quote  
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Thats brillant news.

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2013.
Time to say goodbye


PersonTonyC52
13/3/2012 at 3:11pm
 Location: West Midlands
 Outfit: Jeep Grand Cherokee View TonyC52's Profile View Profile   Reply to TonyC52 Reply   Quote TonyC52 Quote  
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Sounds like a result :)

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Tony C


PersonRTS5
13/3/2012 at 5:11pm
 Location: North Wiltshire
 Outfit: Elddis & 3 tents View RTS5's Profile View Profile   Reply to RTS5 Reply   Quote RTS5 Quote  
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Well done for sticking with it and getting a good result


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Personmagpie09
13/3/2012 at 6:34pm
 Location: Cheshire
 Outfit: Compass View magpie09's Profile View Profile   Reply to magpie09 Reply   Quote magpie09 Quote  
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Good result and a dealer who would appear to care. All's well that ends well.

Enjoy your season in your new van.


Personlg173
20/3/2012 at 1:45pm
 Location: None Entered
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Hi Kevin

i notice in your last repsonse you said you know how to replace part of a rotten floor.

would you mind passing that info onto me

thanks lesley



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