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   Caravans and Caravanning -  Caravan Repairs, Servicing and Maintenance
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Subject Topic: Servicing Costs
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15/3/2012 at 8:05am
 Location: Aberdeen
 Outfit: Chrysler 300c Touring & Stealth Q58
View mawkwind's Profile View Profile   Reply to mawkwind Reply   Quote mawkwind Quote  
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Yeah, I've always done that apart from once when I put a coachman VIP into a local dealer for a full service and he was going to charge me £25 to replace a cracked front reflector !. Those were there for show and not even a legal requirement !.

Yeah, we decided to do a saving scheme and if not used will help towards a new caravan as the depreciation on the Stealth is probably going to be that bad it will be worth nothing !



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Greetings from the frozen north !


15/3/2012 at 11:13am
 Location: Aberdeen
 Outfit: Chrysler 300c Touring & Stealth Q58
View mawkwind's Profile View Profile   Reply to mawkwind Reply   Quote mawkwind Quote  
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If you look at the Stealth website there is now a map showing the area covered by their service engineers from their depots.

Everything north of and including Newcastle is not covered !.

There is mobile service engineers in the central belt of Scotland who they could have contracted to do the work - but no nothing !.

Its basically take it or leave it !.

Customer service at its best !.



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Greetings from the frozen north !


15/3/2012 at 5:58pm
 Location: Aberdeen
 Outfit: Chrysler 300c Touring & Stealth Q58
View mawkwind's Profile View Profile   Reply to mawkwind Reply   Quote mawkwind Quote  
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Had a phone call from Dunster House wanting to know if I wanted the service done by them. That was a big NO. Turns out that they now charge £1 a mile for their engineers to come to you which explains the £1,000 they were going to charge me.
I was told that the service no longer has to be inspected by one of their engineers despite what their web page says !. I've asked for that to be sent out in writing !
So I'm now trying to get it into an approved workshop !.

Unfortunately for the customer services person my wife answered the phone before I got home and I don't think he was left in any doubt about her opinions of Dunster House

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Greetings from the frozen north !


15/3/2012 at 8:50pm
 Location: Kent
 Outfit: Lunar Clubman ES
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From your experience I'd never buy from them.


16/3/2012 at 6:39am
 Location: Aberdeen
 Outfit: Chrysler 300c Touring & Stealth Q58
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Great caravan - poor after sales and customer service !

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Greetings from the frozen north !


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16/3/2012 at 5:30pm
 Location:  lincolnshire
 Outfit: N A
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Our caravan due for its service next week but last year we only paid £95 and we thought that was great.              
If you can look round and compare what is reasonable a £1000 bill is way to much.


17/3/2012 at 11:12pm
 Location: 
 Outfit: 
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Did you tell them it wasn't a Stealth Bomber you wanted servicing but a caravan.

 



18/3/2012 at 4:47pm
 Location: Aberdeen
 Outfit: Chrysler 300c Touring & Stealth Q58
View mawkwind's Profile View Profile   Reply to mawkwind Reply   Quote mawkwind Quote  
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Managed to find a local dealer who can take it in on the 21st April at the earliest.

Unfortunately that's a week after we come back after our Easter break !.

I'll have to service it myself before the break then put it into the dealer to get it serviced again for the warranty !

If only Dunster House had let me know when they changed their servicing and inspection policy I could have gotten it booked in before the Easter break !.

That's what I mean by poor after sales service - it obviously never crossed their minds !

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Greetings from the frozen north !



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