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We went to the CC national meet and, after registration, went straight to the Whale stand and told them of our very noisy pump. Within a couple of hours two very nice Irish gentlemen arrived at my van saying that it would be the way I primed the system and maybe a slight adjustment here and there. Two and half hours later they accepted that my pump was faulty and indeed that the problem was inherent in the way the thing had been assembled as apparently two of four diaphragms were smaller than the other two. This, after a slow, section by section dismantleling of the complete unit. Eventually they replaced the main, upper part of the pump, changed the inlet hose for one with a smaller bore and replaced the left hand tap which controls the water flow to the on-board tank. They were meticulous in the way they carried out the job and said that although they had heard of the complaints about noise mine was the first pump that they had actually had brought to them for examination and repair. By the time they had finished the noise from the pump was just a murmur and, with seat down and cushions in place was almost

inaudible. Fantastic! So, the noise was not normal, quite the opposite, and it was not the case of a caravanner being used to an external pump refusing to get used to change. Now it may not be the same fault with all those noisy pumps out there but get it checked out just in case. Oh, and by the way, the new series 6 has the water flow options controlled by electronics rather than those silly handles and they have installed an automatic cut-off in the on board tank when it is full.

Hello,

We are currently aware of noisy pumps within the range, advise on this problem is to move the pump from horizontal to vertical with the tested removal of the surge damper.

Just to update everyone, Whale Pumps is just our brand name our name is Munster Simms Engineering Ltd.

The £25 is not just for a modified pump, It is a complete upgrade of the watersystem. Bailey will fit this free of charge, just give us a call and we will send you out a form to fill in and all relevant information, then you send it back and the process begins.

If you were to urgrade this system without this it would cost approx £200, so £25 is not a bad price for a complete new water system.

Thanks

Whale Pumps UK

Our pump sort of judders as it stops is that normal???

Belinda,

It sounds like its just building the pressure back up again, what you can try is under the QA label there is a small stud with an alan key adjustment, you can try moving it anti-clockwise a quarter turn and see if this helps, bear in mind which way it was beforehand and memorise the position to turn it back if this doesn't help as it is set at different pressures. Failing that i would suggest a Surge Damper (http://www.whalepumps.com/caravan_RV/product_list/16/75/) let me know how you get on?

Thanks Marty