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Hi Ian

There is a post elsewhere on here about another caravan manuf. and supplier. As someone who is looking to buy a caravan these two posts are enough to put anyone off buying - the after sales customer care is appalling. If I spend over £10k I would hope to get excellent service after the sale and not just on the day.

I can't offer you any advice except write to the MD of Bailey's and just keep on at them - phoning etc.

Good luck.

Quote: Originally posted by Ian1954 on 17/9/2009 I have discussed this with the director of the company that sold me the caravan who informed me that he did not think he was responsible for the way we have been treated and that our case is with Bailey caravans.

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What Viggo says, why oh why do they always try to fob you off with the "go back to the manufacturer" chestnut?

Set Trading Standard on the, check your insurance policy and home insurance to see if you have legal expenses cover.  If you do, ring them, speak to a Solicitor and see if they will help.

Ali

We phoned our dealer about our brand new caravan because there are a couple of little bits wrong with the 'van and he said to bring it in next weekend for them to look at it and fix them.

There are a couple of pin prick holes in the roof window blinds, their are a couple of bulbs that are already fading, the single sofa/bed cushions appear too big and the front bed cushions don't lay very flat either, making a very lumpy bed even though we turn all the cushions over and have the knee rolls at the head and feet so we just want him to look at it made up to see whether that is normal.

The way i see it is that we bought it from him (the dealer) and any problems we have will go to him to sort out with Bailey.  

I hope you get it sorted

if you are in the caravan club you can legal help and advice free .see

http://www.caravanclub.co.uk/Practical+advice/General+advice/Legal+helpline/Legal+helpline.htm

Thanks for all your comments

My house insurance has got cover and my legal cover has said that because all was done properly regarding servicing etc. and the supplier is responsible. My solicitor has now given them two warnings to reply to her letters and without success. And it seems that Baileys has just given up.

Caravan club not interested but they should at least Baileys to honour their after sales but I suppose Bailey give them alot in advertising money.

I only hope Bailey read these forums. Been in touch with caravan council and as soon as this is sorted I will write here the comments that were made by a guy I spoke to (I have his name) and how he kept complimenting Baileys and said my caravan was ok to be repaired damp.

Again many thanks. If Bailey are reading this Get your act together and help to save your name.

My goodness Ian - you have sure got a lot on your hands there. As others have indicated, the seller is fully responsible under Sale of Goods Act. His problem of how much Bailey are prepared to pay him to carry out the repairs is certainly not your problem. Dealers whether they sell cars, TVs, caravans or whatever, have to absorb such costs and then if felt necessary claim back from manufacturers. Obviously, manufacturers also have a need to demonstrate goodwill in some cases.

ATB

Pete

Pete thanks for your help

I agree with you I have got my hands full but luckily my solicitor is now dealing with it. She even says that the comunication and responibility from the supplier is discusting he doesnt reply to any letters and just passes them to Baileys director who probably in the right are nor botherered as it is the suppliers responsibility.

I have the suppliers name and company details and if this goes to court (and it probably will) Iwant his name to be published in nevery paper as I dont want any one going through with all this hassle. This caravan was a retirement dream that has turned into a Bailey nightmare. I live on a busy holliday route and every time I see a Bailey I want to warn the people to check for panel cracks.

My solicitor has checvked everything and I followed the Bailey requirements of the service requirements. I dont think Ive mentioned the cost of brand new van was £14.500 and we collected from Berkshire nearly 200 miles away. We have had a few weeks use and this adds up to very expensive hollidays.

The last letter my solicitor wrote was to tell me that she still hasnt heard any thing and now I should go out and price a like for like and the full cost of another repair (a dry one). All I want is a caravan for my retirement. I am stuck with this Bailey as I couldnt catch anyone even a dealer as my special Damp report shows that the 50% damp which has been repaired and sealed in will without a question will cause structural rot in a short space of time. As mentioned the repairer was a Bailey approved service centre.

I and a few other are going to ask some questions to Baileys at the next caravan show but I bet they will change their tune as they will be in front of new customers.

Ian just noticed your location and you are pretty near one of the suppliers large sales centre If you have time could you pop in when passing and ask him to read these forums. Again thanks to all readers

Ian - I am not too far away but my journey to and from LHR goes a different route. But I nearly bought a 'van from there a couple of months ago; not to tar them with a brush but you never know.

If I do go there any time I will mention this forum as a good source of feedback!

Our unit we got recently was from Broad Lane at Daventry. I suppose that most caravan dealers work the same way; I do know that ours did do damp checks as we have (!!) There were a few little faults which I have attended to but I did expect these on a 1995 caravan at the price we paid. The service and handover were absolutely excellent and I was given the impression that the whole deal was done in the same way as if we had spent 10-12k. Top marks to Darren the salesman.

But this is going O/T a bit - sorry. Your case one would hope is not typical but quite disturbing. If we evere (get a lottery win) buy a new or newer unit, by golly I will read MANY reviews before going ahead. I suppose with the sudden resurgence of camping and caravanning it is inevitable that speeding up production may bring attendant problems, but in the interests of customer retention it shouldn't.

My (sorry long-winded) two pennorth

Pete