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Subject Topic: Bailey servicing Post Reply Post New Topic
15/1/2011 at 3:22pm
 Location: Sheffield
 Outfit: Bailey Pegasus 534
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Anyone know whether the terms of Baileys warranty state that the annual service needs to be done at a Bailey approved dealer?

There are some really good independants around me that i would trust far more than some of the larger groups....they are also considerably cheaper!


15/1/2011 at 3:33pm
 Location: Lancashire
 Outfit: Caravan now Sold
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yes it must be done at an approved dealer, or mobile engineer approved by them.

http://www.approvedworkshops.co.uk/search/?url=/search



Post last edited on 15/01/2011 22:23:11

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the only silly question is the one you do not ask.


15/1/2011 at 4:35pm
 Location: nr Derby
 Outfit: Phoenix 440+
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.....or a Bailey approved workshop. I believe there is a list on their website.


16/1/2011 at 3:41pm
 Location: Near Alton Towers
 Outfit: Bailey Burgundy S7 H
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And serviced within a certain time window related to the date of first purchase.

Dave.



16/1/2011 at 10:54pm
 Location: West Berkshire
 Outfit: Bailey Olympus 534
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The final annual service in the warranty period must be carried out before the end of that warranty period, but all other annual services may be carried out within six (6) weeks either side of each anniversary of the original purchase date.


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17/1/2011 at 5:31pm
 Location: None Entered
 Outfit: Bailey Pageant
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All good advice.

You never know when you might have a £3k warranty job needing done. It happened to me with a 4 year old van and I had no problem because I'd complied with the servicing requirements.

Thwack


17/1/2011 at 5:54pm
 Location: lincolnshire
 Outfit: Bailey Pageant Burgundy +Kia Sorento
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You can use a mobile service engineer as long as they are caravan council approved as we did. They cannot do any warranty work but after our man finding damp there was no probs getting major warranty work done where we bought it, got to have more 'major' work done.

A lot of people don't realise and they carry on paying through the nose because they are led to believe they need to take it back where they bought it. I got written confirmation from Kelly that it could be done by any caravan council approved workshop/engineer.

They don't have to be Bailey approved.



Post last edited on 17/01/2011 18:00:22

Post last edited on 17/01/2011 18:01:26

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HAPPY DAYS
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17/1/2011 at 8:47pm
 Location: Somerset
 Outfit: Bailey Wyoming Kia Sedona
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Not so sure Janx.  A mate of mine owns a four year old and he's pretty strict about getting all work, servicing etc done by a dealer as per instruction on the 6 year warranty.  Not sure exactly what it says, but you do need to be carefull not to invalidate it.

His sister used to work for Bailey when he purchased the van, so it might be a little more strict with Bailey than others??

I've been advised mith my Lunar that as per your info, an approved servicer is good enough for them, but I'm going to check this out before servicing this comming year.

Tony B



17/1/2011 at 9:56pm
 Location: somewhere.
 Outfit: Swift Corniche 15 4
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I would make a call to Bailey Customer Services and ask the question. Then depending on the answer, get it in writing just in case it becomes an issue should a claim be made later on in the warranty period.

I'm so trusting! lol......



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17/1/2011 at 10:06pm
 Location: lincolnshire
 Outfit: Bailey Pageant Burgundy +Kia Sorento
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Our caravan was on its third service.

As I stated I, got written confirmation via email from Bailey before going ahead with mobile service engineer and as stated already had major warranty work (new front) done at dealers with them getting the o.k from Bailey without quibble. (New back just going through at moment)

They did photo copy the service document from the engineer.

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HAPPY DAYS
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18/1/2011 at 9:55am
 Location: nr Derby
 Outfit: Phoenix 440+
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Best deal - independent workshop which is approved to do Bailey warranty work??


18/1/2011 at 11:02am
 Location: Sheffield
 Outfit: Bailey Pegasus 534
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I decided to email and clarify....

Thank you for your email

Bailey has a network of approved retailers and service centres across
the UK. We are happy for you to have servicing work carried out at any
of these centres or any NCC approved workshop, however, any warranty
work required will need to be carried out by a Bailey Agent.

Bailey Approved retailers, however, are under no obligation by Bailey to
carry out work of another centre if they do not wish to as they are
Independent companies and Bailey has no control over their business
ethics.

A comprehensive list of retailers can be found on our website
www.bailey-caravans.co.uk or in your Service Handbook.

NCC Approved Workshops will be listed in the Telephone directory.

I trust this is of assistance

Kind Regards

Kelly Watts
Bailey Helpline


18/1/2011 at 12:07pm
 Location: lincolnshire
 Outfit: Bailey Pageant Burgundy +Kia Sorento
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Yes same standard email as we had.

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HAPPY DAYS
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