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Subject Topic: problem with truma heater Post Reply Post New Topic
30/3/2011 at 10:24am
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hi we are away in the caravan at the moment ,we have a fleetwood meredien ,the problem is the thermostat control unit on the wall is not working for the heater .The heater works ok on the gas and the fan works ok ,but when we try and switch the heater on via the wall contol nothing happens ,it usually has a green light on the dial when its on ,but this doesnt light up either .I have tried changing the fuse on the main power unit,which has made no difference .Just wondered if anyone had any ideas if there is something obvious I have missed ,before contacting a specialist when I get back .many thanks in advance rob


30/3/2011 at 11:04am
 Location: Nottingham
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Contact Gary, he`s the man for info on them.

http://www.arcsystems.biz/



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Think this year is to follow old meet friends for 2014.
If you cant do someone a good turn,don`t do them a bad one,its nice to be nice you know,and little things mean much more later in life.
Pete.



30/3/2011 at 11:56am
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thanks will send them an email ,the water heater works ok ,its the truma fan heater which isnt its called truma ultraheat thanks


30/3/2011 at 12:21pm
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there is a 10 amp fuse in the switch on the wall as a rule.when ours went i just changed this and all was ok.check also it has not tripped out on your main board. like this,another fault i had was the little knob with the red mark actually broke inside and all the switch needed replacing.felt like it was switching on but it was not.NB

TURN OFF AT MAINS BEFORE CHANGING THE FUSE




Post last edited on 30/03/2011 12:32:10

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the only silly question is the one you do not ask.


30/3/2011 at 12:45pm
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thanks for the reply Michael ,ours is a black unit with just a thermostat dial in the middle ,cant see a fuse anywhere as in your photo ,unless there is one behind it if i unscrew it from the wall ?have checked switch board and all looks ok .I have only just had it serviced aswell ,should he have checked this in the service ?


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30/3/2011 at 2:44pm
 Location: Lancashire
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Quote: Originally posted by ruralrob on 30/3/2011
thanks for the reply Michael ,ours is a black unit with just a thermostat dial in the middle ,cant see a fuse anywhere as in your photo ,unless there is one behind it if i unscrew it from the wall ?have checked switch board and all looks ok .I have only just had it serviced aswell ,should he have checked this in the service ?
yes for sure .on the older type fire there was a reset button on the rear of the fire,on the left about 8 inch down the back.gary can tell you more.

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the only silly question is the one you do not ask.


30/3/2011 at 5:02pm
 Location: Walsall West Midlands
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You do not say which heating system you have or the age of the van, but to take a guess you have a newer meridien with the truma ultraheat system. If so firstly having no green light on the control panel means that the 12 volt supply is not present at the panel. First thing to do is to check the mains isolator behind the heater (maybe within a cupboard) You should have 240 volts going in and coming out when switched on. Next check all of the plug in connections after the switch. If all are ok, switch off and check the plugs into the pcb at the base of the heater (rear) you will need to remove the top cover (rectangular light grey box 3"x8"). If all is ok on the pcb it will mean that the transformer has failed and a new pcb will be required.

As this is 240 volt electrics you must be careful, if you are not sure contact a local mobile engineer www.mcea.co.uk



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Mobile Caravan Service and Repair West midlands 01922 442170 07540 893379


30/3/2011 at 7:19pm
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thanks markstan56 yes it is a 2006 meridien ultra heat ,there is a very small cupboard next to the heater ,and to be honest its all wires and conectors in there which to me looks all very confusing ,I think I will take your advise and ask the man who serviced it to come back as he is a mobile 'caravan doctor'.Do these things just pack up then ,or is it likely something I have done to cause it .many thanks once again rob


30/3/2011 at 8:30pm
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Hi Rob, Chances are if all is switched on as normal (make sure the isolator is on) is that the transformer on the pcb has failed. Thus requiring a new pcb. Nothing you would have done would have caused this to happen.

Glad to be able to help



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Mobile Caravan Service and Repair West midlands 01922 442170 07540 893379


30/3/2011 at 11:16pm
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I've just today updated my overview of the Ultra-heat so this would seem a good time to post it. Note new info on limit thermostats
In this case the green light is the clue, so either no 240volt power is getting to the main control board or the 12v transformer on the board is blown. (If indeed the boards the problem I can supply a better but cheaper replacement)

There are other possibles though so read on..


The Ultraheat’s wattage settings are there so you can make use of low amperage hookups, ideally 500W for 6A, 1000W for 10A and 2000W for 16A hookups, their not there to adjust the temperature of the van.
(You could of course use 6A for 1000W and 10A for 2000W, however you will be very limited on what else you can use at the same time, remembering to switch down or off while boiling a kettle can help get the best use out of low amperage hook up’s)


The Ultraheat is thermostatically controlled, therefore the wattage used will simply mean the fire is heating for shorter or longer periods. Where the problems arise then is if the temperature control is not working correctly, this is often due to the heat from the elements directly affecting the sensor itself,. The sensor is within the control switch, depending then where the switch is installed, this means the heat of the fire can bring the temperature sensor up to that set on the dial directly and the elements switch off, you and the van are still cold but the sensors toasty and takes forever to cool before switching the fire back on!!
A few common bad places to find the switch are in the side of the wardrobe above the fire or in a bed box where blown air pipes run, or perhaps even behind where the TV sits so the heat from the back of the TV or it’s transformer warms it up!

Due to this and particularly overnight, it's become something of an urban myth to set it at 500w or 1000w, this or that number on the dial and fan speed setting. In truth what's happening is the available heat is not capable of reaching the set temperature so never switches off, it's a useful work around but not how it should work.
The real solution is to fit a ‘remote’ temperature sensor and attach it to the gas fires sensor, if a remote is already fitted, it to will usually react better if moved to this location.

Setting the fan on manual speed means the fan runs at this speed regardless of the amount of heat being produced, I would suggest manual fan is only for use without heat for cooling in summer, if infact it has a use?!
Setting the fan to ‘A’utomatic allows the heat produced to control the fan speed ‘up’ to the speed set on the dial, you can then, keep this set maximum low and therefore quiet, overnight perhaps?
Automatic means the fan will run slowly initially and speed up as the air passing through gets warmer, doing it this way allows heat and fan to be switched on together and doing away with waiting xx minutes as often suggested.

I would suggest as a start and during the day, the wattage selected is as high as the hook up allows and then fan speed set to maximum on Automatic.
This provides the maximum heat if required and the fans speed will respond to change in temperature, ie, fast when heat cycle is on and slow when heat is off.
After that you can fine tune to suit your own needs

Other heating problems concern the control board, the elements are switched on and off by relays and the contacts burn out, particularly the two 1kw relays. If this happens you may think you have it set to 2kw but only one element is working, finally perhaps leaving you with just 500w working when both 2kw and1kw settings no longer work.
(Note, relays will still be heard to ‘click’ but unless you have heat, their not working)
The 12v for control also comes from this board and the transformer sometimes packs up, apart from no heat, you will lose the green light in the switch if this happens
Also if no heat is forth coming, there are two safety thermostats which switch the power to the elements off if things to hot. The lower one set at 125C will automatically reset after cooling, the higher 175C stat will hold itself off until power is removed, you must then switch off the mains supply to the heater and then it will reset automatically after a few minutes when power can be restored.
The lower 125C stat can fail when hot but well before it’s set temperature, this will mimic a relay fault and the heating switch off before the set temperature on the dial is reached. However checking the stat for continuity when cold will show a perfect reading, only way to be sure is to change it.

Note; if either thermostat is faulty it won't be able to reset, if faulty it can sometimes show itself by the vans main RCD tripping, but not always.

Finally, the mains isolation ‘fused switch spur’ can loose it’s connection through the built in fuse, the fuse is not the problem but the fuse holders connections that seem to be the problem

The main control switch itself seems generally reliable but the odd one does fail, the fan control switch when set to ‘A’ should make a positive connection and not switch on and off at the merest touch.

The numbers on the dial represent roughly 4degs and 9 is 32degs or thereabouts, this in theory makes 6 or 7 'normal' but it's what feels comfortable that matters not the number.

Other problems not caused by the heater itself are long runs of un-insulated blown air pipe running outside under the floor, insulating this will improve matters considerable.
The kitchen cabinet is often fitted over a wheel arch, much larger than required holes for clearance over the arch are used, the resultant heavy draught coming from behind the fridge can be eliminated by simply sealing the gap on the fridge side of the centre
cupboard.
Any draughts coming from the front of the fridge should also be eliminated.
Fix bed models very often have large floor vents under the bed,these are only useful in storgage and are easily block with a towel while the vans in use,

It’s also known for blown air outlets to blow toward the fire and this will upset the temperature control, adjusting these to blow away or even blocking off completely can actually improve overall heating.


Everything installed and working as it should, there is no good reason why the electric heating should not work very well and keep an even temperature to suit your needs.

However, it must be remembered the van needs to be warmed through thoroughly, (not just the air), before the heating is turned down. While the vans cold it will constantly drag heat from the air and this in turn needs constant topping up or the van will always feel ‘draughty’. It's most useful then while particularly cold to use gas as well for the first couple of hours, also, if the heating is off during the day to turn it back on at the first sign of a chill.


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31/3/2011 at 7:41pm
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Hi all ,oh dear what a donut I am ,when packing away I noticed in the wardrobe a small black box in the corner with a switch and a fuse cover underneath ,the service engineer must have switched it off ,so hey presto when I switched it back on the fire works fine .Thanks to everyone for all there help ,I now feel stupid it was something so obvious ,and also relieved its not another expense !!many thanks once again rob


31/3/2011 at 8:49pm
 Location: Walsall West Midlands
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Rob, you are not the first or certainly will not be the last. A problem sorted without expense is the best sort of problem.

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Mobile Caravan Service and Repair West midlands 01922 442170 07540 893379


31/3/2011 at 8:54pm
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Don't feel to bad because you are far from alone! I get this all the time and it's the first question I ask, 3 out of 10 find the switch turned off all by itself!

Mind you, blaming the service engineer is a new one? because the other 7 out of 10 blame the OH!


31/3/2011 at 8:55pm
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lol thanks markstan ,makes me feel a lot better ,just glad I didnt call the service man back again .....now that would have been embarasing ,all the best



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