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Topic: Help - Arc Systems!

jockgee

28/4/2011 at 11:11pm
Location: fife
Outfit: citroen relay motorhome

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Hi, Hopefully someone may be able to help us.

Does anyone know if Arc Systems are still trading as I sent my Carver heater to them for a service back in February and not received it back since. I spoke to someone called Gary about 3 weeks after I sent it. Since then my numerous calls to both numbers on the website and emails have been unanswered.

If the company has folded or ceased trading how can I get my heater back. Would trading standards be the next call

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Its a spigure of feech!

brianjose

29/4/2011 at 11:09am
Location: Coventry
Outfit: Coachman Amara Suzuki GV

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You can try trading standards, but if they have ceased trading they may not be able to help. If a liquidator is involved in the wind up of the business, you may have a claim to get it back , but I would not hold my breath! Good Luck

Brian

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there are 10 types of people in this world, those who understand binary and those who don't.

maid020279

29/4/2011 at 12:50pm
Location: Swanage Dorset
Outfit: Abi Maurader 4.00CT

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Gary is on the forums frequently...

Gary - Arcsystems on UKcampsite

He does always say to contact him via his mobile, which is shown on his website..

Good luck!!

millermicm

29/4/2011 at 7:02pm
Location: west country
Outfit: None Entered

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I think talk of liquidators etc and ceased trading is a bit premature without some facts but if the worst comes to the worst it is still your heater and can be recovered unless held against any money you may owe (for its repair etc)

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Steve

arc systems

29/4/2011 at 8:11pm
Location: None Entered
Outfit: http: www.arcsystems.biz

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not half it's a bit prem, trading standards!!!

I'm one guy not 10! and I'm up to my neck in it and can only answer so many calls a day, about 20 or 30 I suppose!
Currently both phones never stop ringing and I've given up trying to answer emails at over 100 a day!!

Also on the subject of calls, these come at any time of the day...and night, not so much as an excuse me, just launch into it at 9pm at night!

Having said all that, I am though truly sorry, I still have three 'late' Cascades to sort out and apart from the phone, the main reasons was stock of tie rods ran out. I've since had my own stock made but still busy catching up, so I'd fully expect these last three to be done early next week.

I am also annoyed, however that's with myself, I hate letting people down but all the frost damage caused last winter has simply been overwhelming

trottster

29/4/2011 at 8:31pm
Location: plymouth
Outfit: Ford Kuga Swift challenger

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keep up the good work gary , so nice to here someone is busy in these difficult times... if i lived closer i would lend a hand

lyn hathaway

29/4/2011 at 9:02pm
Location: barnsley south yorks
Outfit: 2012 coachman amara 550 5 ford kuga

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yes gary keep up the good work. agree with you re frost damage a few people ive spoke to and myself included have had problems due it. you can only do so much,you give free advice out on this forum a lot of people would be in a right pickle if you hadnt given them the advice and theyd be quids out a pocket

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mikecandsarhab

29/4/2011 at 9:41pm
Location:
Outfit:

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im with lyn, well done keep it up,

mike

jaysere03

30/4/2011 at 6:56am
Location: Leicester
Outfit: Abbey stafford 95

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I have to say gary fixed my heating system and done put 110% effort into getting old part working.

i can see the annoyance of waiting customers, but youve now had a responce,

out of the 3 caravans used for my work mine was the only one that survived the winter.I beleive that to be because of gary's advice as i took the time to make sure 100% of water had been removed.

the other 2 are looking for new water heaters.

jockgee

30/4/2011 at 2:04pm
Location: fife
Outfit: citroen relay motorhome

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Cheers for getting back to me.
I was getting worried after trying to phone you about a dozen times over the past 3 weeks, always during the day, never in the evening or weekends, and not getting an answer.
I appreciate you've experienced supply problems, but if you have issues you must keep your customer informed even by putting a general update on your website.
You've got my details. I'll await your call/email when its ready.
Once again thanks for replying.

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Its a spigure of feech!

nickgill

30/4/2011 at 7:43pm
Location: New Forest
Outfit: 2L Grand Vitara and Bailey Pagent

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Please note you can NOT have/do etc more than 100% it is impossible............

Even though gary is a superman when it comes to carver water heaters etc

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British by birth
English by the grace of God

arc systems

04/5/2011 at 10:56am
Location: None Entered
Outfit: http: www.arcsystems.biz

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Jock, can you ring me please on the mobile ASAP
07901 544431

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