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Have you adjusted the recievers for the roof poles. They loosen with a cam action and you can slide them along the bead into the correct position. If you cannot get the roof taught you may have too larfe an awning,in which case short of having it made smaller you will never solve the problem.  Find a flat non sloping pitch. install your awning, raise the fromt corner legs so that the roof /wall seam is horizontal then raise the front middle pole as high as it will go. if the walls are peged properly you should have several inches between the seam and the ground. If you havent, then the awning is too big  Very large awnings have another set of interim poles for the roof.