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Subject Topic: Truma Mover has stopped working Post Reply Post New Topic
Personjennifernn
21/9/2011 at 3:52pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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We have just arrived on the CC site at Killin, and our Truma TE, which was working fine only 3 hours ago, refuses to do anything. The relays are not operating it seems. The drive rollers will not engage.

The remote batteries are fine, the caravan battery is fine, the 20A fuse is fine.

The instructions are not helpful regarding fault-finding.

Any suggestions?

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Jennifer


Personjaiash
21/9/2011 at 4:23pm
 Location: nr Derby
 Outfit: Phoenix 440+ View jaiash's Profile View Profile   Reply to jaiash Reply   Quote jaiash Quote  
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Reset button on the control box??


Personjennifernn
21/9/2011 at 5:00pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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No, tried that.

Have spoken to dealer, they think possibly poor connection to one motor or one motor stuck. OH has found that the nearside motor does not go at all when power is put straight onto it.

They have suggested checking the connections on the motor, OH has been under van to look, but the motor is completely enclosed and he is not sure how to access it.

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Jennifer


Personjennifernn
21/9/2011 at 5:11pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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We do have an extended warranty so an eventual fix is not a problem.   

The immediate problem is that when we get home on Sunday there will be no way to get the van off the street as it has to go onto the driveway drawbar first using the Mover, it cannot be towed on.

The drawbar has to go a short way up the path beside the house for the van to clear the pavement, so reversing it onto the drive is no use either.

I suppose one night on the street hitched to the car will be OK, it is not a busy street.

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Jennifer


Personmichael
21/9/2011 at 5:15pm
 Location: Lancashire
 Outfit: Caravan now Sold View michael's Profile View Profile   Reply to michael Reply   Quote michael Quote  
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when one motor stopped working on mine it was the contact directly under and plugged into the cable itself as it entered the motor assembly dirty/corroded,just cleaned and refitted and was ok.

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the only silly question is the one you do not ask.


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Personjennifernn
21/9/2011 at 5:25pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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Yes, OH reckons that is the one our dealer suggested he check, but as far as he can see, the cable goes through a rubber thingy straight into the casing and he cannot access the connection.

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Jennifer


Personmichael
21/9/2011 at 10:59pm
 Location: Lancashire
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when the engineer did mine he pulled the rubber sleeve away and the contact was accessible.sliding it back after cleaning.

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the only silly question is the one you do not ask.


Personjennifernn
21/9/2011 at 11:22pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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Thanks! Will get him to look at it again tomorrow, if it ever stops raining here!



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Jennifer


Personmked
21/9/2011 at 11:55pm
 Location: Newcastle
 Outfit: Swift Conqueror 640 SAL Mk2 Shogun View mked's Profile View Profile   Reply to mked Reply   Quote mked Quote  
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Sorry but it never stops raining at Killin!

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Regards Kev.


PersonMrs. Bonce
22/9/2011 at 7:54am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
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Can you not get an engineer to call at the site Jennifer? and how do you find the Truma generally? we have Pwrtouch, but met soeone with a Truma who said it was the bee's knees of movers.

Anne


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Personmichael
23/9/2011 at 1:46pm
 Location: Lancashire
 Outfit: Caravan now Sold View michael's Profile View Profile   Reply to michael Reply   Quote michael Quote  
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Quote: Originally posted by Mrs. Bonce on 22/9/2011

Can you not get an engineer to call at the site Jennifer? and how do you find the Truma generally? we have Pwrtouch, but met soeone with a Truma who said it was the bee's knees of movers.

Anne

powrtouch are now owned by one of the truma family. 

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the only silly question is the one you do not ask.


Personjennifernn
23/9/2011 at 9:58pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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We have to take it to a/our dealer to fix, they will not cover a site visit apparently.

The Mover has been good otherwise, mind you, I don't know that there is that much difference between all the different ones these days.

And it IS still raining in Killin!!

Local school holiday weekend up here, so the site is full, despite the weather.

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Jennifer


Personja1jb
23/9/2011 at 10:48pm
 Location: wishaw lanarkshire scotland
 Outfit: range rover sports sterling searcher View ja1jb's Profile View Profile   Reply to ja1jb Reply   Quote ja1jb Quote  
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hi jennifernn

I have the te movers, is the 7-pin plug from the caravan been plugged into safety  socket.can you try and see if your movers rotates forwards and rotates  in reverse,before you try operate the swivel drive rollers in and out.


Personjennifernn
24/9/2011 at 8:52pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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Only one motor works when tested, so the system detects a fault and will not drive the rollers onto the wheels at all.

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Jennifer


Personwongabena
31/5/2012 at 2:27pm
 Location: South East
 Outfit: 24ft of the white stuff View wongabena's Profile View Profile   Reply to wongabena Reply   Quote wongabena Quote  
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Hi jennifernn, Sorry to hear about your Truma mover problem. How did you manage to get your van sited when you got home? I've have got the same problem with my Truma S single axle model which was also awkward when we got home on Monday as my mover packed-up on the last site at Winchester while reversing (RH side) up a slope. I switched off the remote and then switched it on again but the remote kept bleeping and there was no engaging 'clump.' I tried resetting the handset but still don't get the movers engaging even though the control box is flashing fast in response to the handset. I think my offside (RH) motor MIGHT be the problem but don,t know a safe way to test it.

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Wongabena   down-under.



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