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09/2/2014 at 5:37pm
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Quote: Originally posted by leebee1 on 09/2/2014
Hi Bill,
I know the length of warranties, if you read the handbook it tells you what is excluded in years 2 & 3.
Rich, congratulations on your new van, that's the one we are looking at, very smart looking. were you aware of the 2nd & 3rd year warranty restrictions ?
See where you are coming from..
Warranty cover Scope
This applies to all new Elddis, Compass, Xplore and Buccaneer products manufactured from 2012 model year onwards.
Three year manufacturer's warranty
Year 1 warranty - Covers all original components, including permanently fitted equipment forming part of the original product specification.
Year 2 and 3 warranty - Covers all original components, including permanently fitted equipment forming part of the original product specification, with the exception of the following items:
Microwaves
Tyres
Batteries
Windows and glass
Deterioration of exterior paint work
Soft furnishings, carpets and floor coverings
Entertainment equipment
Fluorescent tubes, bulbs, LEDs and fuses
Plastic and GRP exterior panels
Plastic products including A-frame covers, wheel spats and shower trays
Minor adjustment of blinds, hinges, catches, stays and doors
Ten year body integrity warranty
Elddis, Compass, Xplore and Buccaneer products are covered against water ingress damage for 10 years from the original date of purchase of a new product. This applies to water ingress through any permanently sealed seam joints.
In order to comply with the terms of the above cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a problem with your caravan or motorhome please contact your retailer.
It is with the retailer that your contract of sale exists and consequently they have the responsibility to ensure any complaints and warranty issues are addressed. Any other approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre may carry out work at their convenience or discretion, but are not obliged to do so.
All Elddis, Compass, Xplore and Buccaneer products are classed as portable and therefore all work under warranty requires the caravan or motorhome to be delivered and collected from the selling retailer.
Conditions attached to the warranty cover
You must retain the original sale invoice for the caravan or motorhome.
All new caravans and motorhomes must be registered with The Explorer Group Ltd within 6 weeks of purchase as new. Your retailer can forward this information to us. Please keep us informed of any name or address changes by using the Notification of Change to Name and Address form.
The caravan or motorhome must have an annual service and damp check carried out by an Approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre. Original VAT invoices and damp reports must be retained as proof that the annual services have been carried out in accordance with our warranty terms.
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Roughing it in style at Calloose caravan and camping holiday park nr St Ives.(seasonal pitch)
Its not a hangover, its wine flu!
nant mill.N/Wales
just dont go there.
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Topic: Elddis warranty
