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02/2/2017 at 6:43pm
Location: chesterfield
Outfit: Ford Kuga AWD & Lunar Clubman SI
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Joined: 02/7/2006 Diamond Member 
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Hi all, are your sitting comfortably? then I`ll begin!
We went to look at some caravans in late September, not thinking of buying until spring, but we found a caravan we thought was just what we wanted and a good price. This was from a dealer, a 2012 swift. we liked it so decided to buy it. It came with a damp report which showed nothing of concern. My wife spoke to a fellow dog walker and was advised to get an independent damp test done, which we did, and damp was found.
so, we took it back to the dealer they agreed there was damp but not to they same extent the independent stated.
It went through as a warrantee repair through swift.
Today we took it in for the work to be carried out. About an hour later I had a phone call and the receptionist informed me that the battery box was cracked and was not covered!
A red mist fell over me, we have not used the caravan since its purchase, it has only been towed from the dealer to my home, to the independent and back, to the dealer and back (for the inspection) and back to the dealer today. Also on the hand over we part ex`d our old van and they transferred the battery!
I didn't think to ask where the crack is as I was so mad, I told her the story she said she was with the engineer when he checked for damp, so I asked if she was implying that I had done it?
So I need advice, what are my rights? I have phoned the consumer advice line but as it was late, I was unable to get through.
I have advised the receptionist I am not paying anything, she wasn't able to put me through to the service manager for a chat, she asked the name of the salesman and she is going to speak to him, we are very mad about the whole thing and advice would be grateful
thanks in advance
Cliff
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Topic: any legal eagles?
