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Subject Topic: Thetford Shattered Oven Door Post Reply Post New Topic
Personloulee
13/3/2017 at 7:47am
 Location: Yorkshire
 Outfit: Autosleeper Neuvo View loulee's Profile View Profile   Reply to loulee Reply   Quote loulee Quote  
Joined: 09/2/2014

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Inner oven door shattered while cooking for no reason. The van is a 2015 model.

Anyone had same experience of this happening?
I cant imagine glass being covered on warranty?
Where can i get replacement from.

What a blummin nightmare this is




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Thank you 😊


Personblueexpo97
13/3/2017 at 8:39am
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This place would be a good bet, have used them a few times and always had very good service.

Post last edited on 13/03/2017 08:48:08

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


PersonGreg M
13/3/2017 at 10:52am
 Location: South Wales
 Outfit: Elddis Majestic 155 View Greg M's Profile View Profile   Reply to Greg M Reply   Quote Greg M Quote  
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Hi,
Not had it on the camper but had it happen with our household oven. It is a nightmare,all the food was covered in glass so that was a bin job.
I agree with blueexpo97 ,above firm has always been good for us too.
Regards,
Greg

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Growing old is not for sissies


Personkennyboy14
13/3/2017 at 11:59am
 Location: Isle of Wight
 Outfit: outwell vermont xlp View kennyboy14's Profile View Profile   Reply to kennyboy14 Reply   Quote kennyboy14 Quote  
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Hi , this happened to us the first time we used our new oven a few days before Christmas about 5 years ago , the inner glass had been fitted the wrong side facing the oven ,there is normally a small transfer in one of the corners denoting which way round it should be installed ,hope this sheds some light on what may of happened , had to cook the turkey round at my mums that year then bring round to ours as we had all the family at home for crimbo
Hi me again , just googled it and could find no mention of having to fit the glass the right way round ??? I was relaying what the guy who replaced the glass told me and showed me the transfer , Hmmmmm the plot thickens

Post last edited on 13/03/2017 12:13:01


Personchrisn7
13/3/2017 at 9:16pm
 Location: West Yorkshire
 Outfit: Bessacarr Cameo 625 2011 View chrisn7's Profile View Profile   Reply to chrisn7 Reply   Quote chrisn7 Quote  
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It might be worth contacting Thetford and see what they say. Some caravan makers work appliance warranty claims via the likes of Thetford.


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PersonMarshmallowqueen
13/3/2017 at 9:41pm
 Location: Nottinghamshire
 Outfit: Pennine Countryman 2010 View Marshmallowqueen's Profile View Profile   Reply to Marshmallowqueen Reply   Quote Marshmallowqueen Quote  
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Might also be worth letting trading standards know as a potential safety issue. Contact them via citizens advice consumer service on 03454 04 05 06. The TS team for where you live and also where the trader (thetford in this case) will automatically be notified. You can also use this online form:


https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-h........


Personrpbert1
via mobile 28/8/2019 at 1:12pm
 Location: None Entered
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Loulee this just happened to us with a Thetford aspire 2 oven. Did you get sorted. Everyone is saying I need to order the whole door, tried explaining it's held in with 2 screws so why would I want a complete door. Although one company said I can order one wether it's correct is another thing. But looking near £40 to post it to Northern Ireland


Personcliffbrown
via mobile 31/8/2019 at 8:00am
 Location: chesterfield
 Outfit: Ford Kuga AWD & Lunar Clubman SI View cliffbrown's Profile View Profile   Reply to cliffbrown Reply   Quote cliffbrown Quote  
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I repair domestic appliances and this thing happens. It was 4 year old, manufacturers ask a load of questions, basically putting the problem down to the condition of the glass, scratches etc, the way it's used also.


PersonHelen+Chris
via mobile 26/9/2019 at 12:56pm
 Location: Doncaster
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Hi we have a thetford aspire2 and the outer glass door has shattered as the handle worked loose and when we tried to open the door it shattered. Can we just get replacement glass door or do we have to have new door complete ? Rang thetford but glass not covered under warranty after 12 months 😩



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