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Subject Topic: Gutted Post Reply Post New Topic
PersonLynm
25/9/2017 at 6:13pm
 Location: Ceredigion
 Outfit: Swift Archway Sport 21 2 View Lynm's Profile View Profile   Reply to Lynm Reply   Quote Lynm Quote  
Joined: 30/5/2005

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Our van was 3 years old this week & we had her serviced today. It found cracks on the external water housing, BBQ housing & 3 pin plug housing, we have no idea why we didn't spot them. Worst of all there are cracks on the bottom corner of the front panel.
Of course the warranty ends tomorrow. We have just moved and due to the upheaval we couldn't get her serviced before today. The servicing people are going to try for a warranty claim.
I am gutted about the front panel as it is going to mean a new panel. How the hell does something only 3 years old that has been so carefully cared for get cracks?


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Lyn xxx
Harbury Fields March
Moreton in the Marsh March/April
Hawthorn Cottage April
Lamb Cottage April
Somers Wood May
Maxstoke Hall June
Houghton Mill June
Lamb Cottage August
Somers Wood September
The Meadows, October


PersonGrampian91
25/9/2017 at 6:17pm
 Location: Midlands
 Outfit: Mondeo Avondale Gram View Grampian91's Profile View Profile   Reply to Grampian91 Reply   Quote Grampian91 Quote  
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Plastic and the elements a poor combination.


Personjasie
25/9/2017 at 6:27pm
 Location: Bath
 Outfit: Bailey Palermo & Kampa Brean View jasie's Profile View Profile   Reply to jasie Reply   Quote jasie Quote  
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sounds terrible, hope you get it sorted. The problem you might have is the wait for a new panel. We had a 2 half year old Sprite Quattro that got written off in a RTC. The front panel if i recall was about £2,500 and they didn't have any in stock, so we would have had to wait until there were a few orders so that they would run a small batch in the mould at the same time. But like i say, it got written off so we didn't have to find out how long it would take

you have got in within the end of the warranty, so they will find it difficult to get out of that one.

I know its different, but i claimed on a tv warranty in january...i had notified them a week before the 5 year warranty expired, but they couldn't check it until the day after it expired. they did honour it to my relief. (Richer sounds by the way)


PersonWobbly Box
25/9/2017 at 11:36pm
 Location:  Scotland
 Outfit: Bailey & Mondeo View Wobbly Box's Profile View Profile   Reply to Wobbly Box Reply   Quote Wobbly Box Quote  
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Might find the fixings used to hold the plastic panel in place have been too tight and not allowed for thermal movement while sitting in the sun or deflection when towing.


Personiank01
26/9/2017 at 10:52am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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Quote: Originally posted by Lynm on 25/9/2017
Our van was 3 years old this week & we had her serviced today. It found cracks on the external water housing, BBQ housing & 3 pin plug housing, we have no idea why we didn't spot them. Worst of all there are cracks on the bottom corner of the front panel.
Of course the warranty ends tomorrow. We have just moved and due to the upheaval we couldn't get her serviced before today. The servicing people are going to try for a warranty claim.
I am gutted about the front panel as it is going to mean a new panel. How the hell does something only 3 years old that has been so carefully cared for get cracks?



Don't forget that even though the caravan is 3 years old it is still covered by the Sale of Goods Act and even if Swift reject the warranty claim, then it is the responsibility of the dealer to fit the new panel and do the other work required.
Don't let the dealer fob you off as the warranty is between the dealer and the manufacturer and not the consumer and the manufacturer.
Under SOGA taking into account the price paid any reasonable person would expect the panels to last several or more years.


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PersonLynm
27/9/2017 at 2:12pm
 Location: Ceredigion
 Outfit: Swift Archway Sport 21 2 View Lynm's Profile View Profile   Reply to Lynm Reply   Quote Lynm Quote  
Joined: 30/5/2005

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Thanks everyone. Wobbly Box, that's exactly what the servicing guy said.

-------------
Lyn xxx
Harbury Fields March
Moreton in the Marsh March/April
Hawthorn Cottage April
Lamb Cottage April
Somers Wood May
Maxstoke Hall June
Houghton Mill June
Lamb Cottage August
Somers Wood September
The Meadows, October


PersonGrandad Kenny
30/9/2017 at 7:22pm
 Location: Essex
 Outfit: Fiat Ducato 3.0 Autotrail Mohican View Grandad Kenny's Profile View Profile   Reply to Grandad Kenny Reply   Quote Grandad Kenny Quote  
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Just had both the front and rear panels replaced on my three year old Xplore, done under warranty. The stress cracks were probably an inch long but no quibble from either the dealer or elddis, a job well done. I have no knowledge of the sale of goods act but would a dealer replace a panel after 3 years, I doubt it as they have no knowledge as to how the caravan has been used. It's irrelevant anyway as the caravan was still under warranty when the cracks were found and should be sorted.



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