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Subject Topic: Dometic toilet Post Reply Post New Topic
Personyvonnetomlin
01/9/2018 at 10:10am
 Location: Birmingham
 Outfit: Coachman VIP565 4. Kia Sorento View yvonnetomlin's Profile View Profile   Reply to yvonnetomlin Reply   Quote yvonnetomlin Quote  
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We’ve got a 2018 coachman vip 565 and for the 2nd time the flush mechanism on the dometic toilet has come loose which means the whole toilet has to come out to fix. Has anyone else had this problem?


Personmarg6
01/9/2018 at 11:30am
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you aren't travelling with the flush water still in are you? a 3/4 tank of that sloshing around can weigh a lot and could work it loose, failing that I suggest you getting back in touch with your dealer as its a warranty issue


woodman2
01/9/2018 at 12:16pm
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We have a 2018 460 vip, presumably the same toilet.

The mechanism is very stiff to remove / reinstall the cassette. I think something is going to break every time I remove the cassette.

Regarding travelling with a full flush tank, I have not found a way of emptying the tank other than to hold the flush button down. Our old caravan had a tube with a stopper on the end which you simply removed to drain the tank.

The whole toilet creaks when you sit on it.

Not impressed with the Dometic toilet at all.


PersonRainbowsend
01/9/2018 at 5:20pm
 Location: Staffs Cheshire bord
 Outfit: None Entered View Rainbowsend's Profile View Profile   Reply to Rainbowsend Reply   Quote Rainbowsend Quote  
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We have a Domestic toilet in our 2014 Lunar Cosmos. Only way to empty is to keep flushing.

-------------
Jean

Sometimes a little rain must fall before you reach a rainbow.

The work will wait while you show the child the rainbow, but the rainbow won't wait while you finish the work.


PersonEddieC
03/9/2018 at 8:50pm
 Location: South Staffordshire
 Outfit: Coachman VIP 575 Volvo XC60 View EddieC's Profile View Profile   Reply to EddieC Reply   Quote EddieC Quote  
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We have a 2018 Coachman VIP 575, and the flush button and indicator panel fell out (or should that be in?) while we were away in July.

We contacted our dealer on July 16th and were advised that this problem has occurred before and that the toilet has been re-designed.

Dometic took their time agreeing to the warranty work and supplying the replacement part, and the 'van will be returned to the dealer for fixing on 20th September, as they are very busy!

Over two months to effect a repair under warranty is a poor show in my opinion.

I have rarely had a problem with my Volvo, but, when I have, the dealer's usual response is: "When can you get here?" or: "The part will be here tomorrow".

Is it unfair to make a comparison between, or to expect a similar standard of service from the two industries?


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Personmarramc48
03/9/2018 at 10:27pm
 Location: Scotland
 Outfit: None Entered View marramc48's Profile View Profile   Reply to marramc48 Reply   Quote marramc48 Quote  
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Quote: Originally posted by EddieC on 03/9/2018
We have a 2018 Coachman VIP 575, and the flush button and indicator panel fell out (or should that be in?) while we were away in July.

We contacted our dealer on July 16th and were advised that this problem has occurred before and that the toilet has been re-designed.

Dometic took their time agreeing to the warranty work and supplying the replacement part, and the 'van will be returned to the dealer for fixing on 20th September, as they are very busy!

Over two months to effect a repair under warranty is a poor show in my opinion.

I have rarely had a problem with my Volvo, but, when I have, the dealer's usual response is: "When can you get here?" or: "The part will be here tomorrow".

Is it unfair to make a comparison between, or to expect a similar standard of service from the two industries?



With a caravan under warranty the responsibility for replacement of faulty equipment lies with the dealer who sold it to you. It is then up to them to seek reimbursement from the manufacturer, not for them to keep you waiting until the manufacturer agrees liability.

It is certainly not unfair to make a comparison between a car dealer and a caravan dealer. You should expect a similar service from both.


-------------
mm48j


Personyvonnetomlin
04/9/2018 at 9:55am
 Location: Birmingham
 Outfit: Coachman VIP565 4. Kia Sorento View yvonnetomlin's Profile View Profile   Reply to yvonnetomlin Reply   Quote yvonnetomlin Quote  
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Thank you for your comments, they have been really helpful. I contacted Dometic directly and I got a very different response from the one your dealer gave to you. I don’t have a date for my van to go in for repair but, now I will expect a new toilet and not a repair.
This is Dometic response to me. See below:
Thank you for your email, though we are sorry to hear you have a problem with your Saneo. The PCB needs clipping back into place, we have found that when the Saneo has been installed the rear bracket can be screwed higher than normal by the OEM which means the unit is flexing. The rear bracket will need to be moved down 1-3 mm.


PersonRainbowsend
04/9/2018 at 3:34pm
 Location: Staffs Cheshire bord
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Two !o the isn't bad. We waited 8 !onths for a lock barrel and sister waited the same time for a repair under warranty, both Lunar and same dealer.

-------------
Jean

Sometimes a little rain must fall before you reach a rainbow.

The work will wait while you show the child the rainbow, but the rainbow won't wait while you finish the work.


Personjoona
via mobile 04/5/2019 at 1:46pm
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Yes we have the same van and ours has just done exactly the same never been impressed with the toilet from the first time we brought the van


Personyvonnetomlin
04/5/2019 at 6:02pm
 Location: Birmingham
 Outfit: Coachman VIP565 4. Kia Sorento View yvonnetomlin's Profile View Profile   Reply to yvonnetomlin Reply   Quote yvonnetomlin Quote  
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Toilet is now fixed. It was a problem known to Dometic and a solution has been found.


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PersonEddieC
05/5/2019 at 7:35pm
 Location: South Staffordshire
 Outfit: Coachman VIP 575 Volvo XC60 View EddieC's Profile View Profile   Reply to EddieC Reply   Quote EddieC Quote  
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Ours has been fixed too. There was no need to remove the toilet and the whole operation took less than five minutes.



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