The biggest problem I have found with the newer model Outwells ( both last season and this season ) is that they do not neccessarily leak straight out of the bag and also depend on pitching. I have returned 5 Outwell tents in a row now ( including this year's model ). I have had 2 Leaking Nebraska XL and 2 Vermont L that have been returned due to leaking and other problems. Two of them are the 2007 model. The other one was a 2006 Montana 12 that didn't leak but had other problems.
All the tents didn't leak on their first outing or giving them a good hose down in the garden. Even when they leaked, I could take them out and have a fierce rain storm and they didn't leak. Also, over time they got worse and worse as they became used.
I have been a loyal fan of Outwell ever since I can remember and have never had to return a tent before. I have now bitten the bullet and gone for a Pescara which so far appears to be fine and I have had no problems with it. Its not quite as nice as the Outwell in colour, but it has a lot of features that the Outwell does not have ( like zip-out groundsheet, rear annexe etc ) and it is almost £100 cheaper.
The 5000hh issue is not even worth worrying about for even the worst British weather, 3000hh is fine and is virtuattly the standard for all branded tents. 5000hh is really just a selling point to make the tent appear better but in fact makes no difference except in the worst possible weather where the tent would probably be destroyed long before the 5000hh would show its benefit.
Although none of the dealers or Outwell will admit it, there have been a lot of Outwell returns ( more than the average compared to sales ). There has definately been a downgrade in quality compared to past season tents. My local dealer has just announced that they will not be stocking Outwell tents next season but won't give a reason why. Outwell customer service has also dropped over the past 2 seasons. I used to talk to Outwell a lot and get an immediate response to any queries I had but now it is almost impossible to get a response and all they will do is point you to the dealer. Most dealers are good and will replace in a timely fashion, but now the dealers are running low on stock it is becoming difficult for them and a lot of dealers are handing the problem over to Outwell which means the customer could be without a tent for a while.
There is no doubt that the Outwell tents are one of the most popular brands around but they have been plagued with problems over the past two seasons and I do feel that customer confidence is running thin now.
For me, I have come to the end of the line with Outwell with too many ruined trips and the hassle of taking tents abck, waiting for replacements, waiting for answers to questions and representatives denying problems even though weherever I go I hear of them.
Yes, Outwell do have some brilliant designs but with the experiences I have had over the past 2 seasons it is going to take a lot for me ever to trust Outwell tents again.
------------- Steve
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