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Topic: faulty outwells
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23/9/2010 at 12:37am
Location: None Entered Outfit: Trout Lake 4
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Joined: 26/7/2010 Standard Member
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Hi w25mat, sorry to hear of your all the tent faults etc but glad to hear your dealers were so helpful, good luck with the replacements.
We bought a new Trout Lake 4 (plus the extension, windscreen, chairs etc etc all matching) spent a fortune on our 'dream tent' (see my thread) listing ALL FAULTS, still trying to get a replacement, none left in the country?
Message posted on 18/9/2010 - Topic: Trout Lake 4 - Faults, advice please?
It takes a long time to build a good reputation but a short time to loose it.....
Have Outwell sacrificed quality for quantity ?
Anyone got a contact email address for Oase Outdoors, please?
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23/9/2010 at 1:59pm
Location: Berkshire Outfit: Wolf Lake 5
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I don't think we should be taking this too far ...
Outwell make some superb tents - I've got one and it's fantastic. There is no problem at all with quality of materials or construction, and it's performed brilliantly in some pretty testing conditions. Loads of other members on here who've a lot of experience of tents have one and rate them very highly as well. I did a lot of research before buying my tent and it's lived up to all my expectations.
The problem, as I see it, is this: Outwell quality control has gone missing, and far too many duff tents are being sold to customers, leaving the customers themselves to do the quality inspections. To get my fantastic Outwell tent I first had to buy a duff one, find the fault, take it back and get a replacement. The whole process of buying it, pitching it, checking it, drying it, returning it, pitching it, checking it, drying it ... annoyingly it took me almost a week to get myself a tent bought. I'm very pleased I bought from a company that I could just drive over to without messing about with couriers otherwise it would have taken longer.
I'd be very happy to recommend buying an Outwell Lake tent, but advise at the same time, to buy from a shop with a good reputation, and as local as possible. And obviously to pitch and check it over after you've bought it - if you're not 100% happy with the finish then don't hesitate to return it. For belt and braces, try and do a test camp to test the tent properly as soon as possible. Any problem with that, then return it ... and then if/when you've got your replacement tent do the same all over again.
Overkill? Methinks not.
It all comes down to numbers at the end of the day. At 1 in 100 then you'd have to be pretty damn unlucky to get yourself a bad one, and all of this checking would not be worth advising so strongly. At 1 in 10 the tents need to come with a bit of a health warning.
So what are the numbers? We'll never know. All we can go on is anecdotal evidence, and at the moment it's not looking too good for the Danish Chinamen.
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02/10/2010 at 11:18pm
Location: Isle of Mull Outfit: 2 x Outwells Kairos 400 Caranex
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I have an Outwell Phoenix which is still going strong despite hard use but is a bit awkward to pitch now I'm usually camping on my own. I borrowed my son's Jersey S but the downside of this was getting water in the sleeping compartment. After a lot of debate, went for the Fusion 200 each, since the Vision, which can be packed down into a smaller space, has the same issue as the Jersey S.
I'm wondering if I have a problem with my tent. My son's tent, after copious viewings and practice, behaves largely as per the video and written instructions. Furthermore, the side poles lie flat on the ground when pitched. My tent (it would have to be mine) stubbornly refuses to do anything of the kind (I've brought it home half packed more than once) without a major battle and when pitched, one of the side poles is flat, but the other lies under the tent. I am wondering if there is something wrong with the poles.
In case you're thinking I'm just a hopeless blonde, we've had sixteen people having a go, following instructions to the letter and including a very kind gentleman who did not laugh at my struggles - my friends by this time were consumed by hysterical laughter!! - who had the Fusion 300 and he couldn't get it to fold properly either.
Aside from this, I'm happy with quality and the porch is a Godsend. It's sad others have had issues and, having read comments on here, think I'd better ask the question.
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