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Subject Topic: Outwell Idaho XL destroyed :-(
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PersonNewbieEmB
05/5/2011 at 11:01am
 Location: Manchester
 Outfit: Vango Colorado DLX View NewbieEmB's Profile View Profile   Reply to NewbieEmB Reply   Quote NewbieEmB Quote  
Joined: 04/5/2011

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Hi Austinhead

We were on Shell Island and our Vango Colorado 600DLX was destroyed by the winds but it did not flip luckily.

I've been quoted £193 to repair which is not worth it. It was the first time we had used the tent. Vango said that we must have pitched it incorrectly, which really is not the case and we had storm pegs in.

This is our 2nd Vango the first was faulty so my experience of them is not great.

Tent insurance is something I will definitely look into.

I was really scared, our friends ended up putting their tent in the bin. x



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PersonAustinhead
05/5/2011 at 11:21am
 Location: Cheshire
 Outfit: Conway Ascot Vango Palermo 800 View Austinhead's Profile View Profile   Reply to Austinhead Reply   Quote Austinhead Quote  
Joined: 23/8/2008

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Were you there last weekend too ?

If the tent is less than a yr old you should be able to take it back to where you purchased it from to ask for a replacement.

It's so frustrating that Vango said that, we had storm pegs in too and I can vouch that they didn't stop the tent from rolling in our case, infact the storm pegs were left in the ground so you could say they had done their job !.

If you can't get a replacement from the place you purchased it from I would write a letter of complaint to Vango and push for them to at least cover the cost of repair.

I think our tent is beyond repair, it would need new poles, new guy ropes and restitching in a LOT of places !!


PersonThemanwithnoname
05/5/2011 at 11:54am
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We have the same tent and i am shocked to hear what happened, luckily its only a tent and you and your family are ok but obviously shaken by the experience. We have had ours in really high winds also but always inland, ours must be the same age as yours so that gets me slightly worried. I always thought that it was such a sturdy looking tent compared to others on sites. Good luck on your search for a replacement and hopefully this hasnt put you off.


PersonPigletandTigger
05/5/2011 at 12:16pm
 Location: Dorset
 Outfit: Lots.mainly Cabanons! View PigletandTigger's Profile View Profile   Reply to PigletandTigger Reply   Quote PigletandTigger Quote  
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I really don't think that your statutory rights will cover you in the event of extreme weather conditions. Vango (and I suspect all other manufacturers) will point you to wording that says that their tents are designed for the leisure market and should be taking down in high winds.

Austinhead, if your pegs remained in the ground, what failed?   Did the guys come off the pegs or did the fabric of the tent fail?

-------------
Piglet


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PersonAustinhead
05/5/2011 at 12:35pm
 Location: Cheshire
 Outfit: Conway Ascot Vango Palermo 800 View Austinhead's Profile View Profile   Reply to Austinhead Reply   Quote Austinhead Quote  
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Piglet,

The guys snapped in half in some places, the fabric ripped off from where it attaches to the poles, and the poles snapped or bent. There was also a massive rip in the side of the tent.


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PersonPigletandTigger
05/5/2011 at 12:49pm
 Location: Dorset
 Outfit: Lots.mainly Cabanons! View PigletandTigger's Profile View Profile   Reply to PigletandTigger Reply   Quote PigletandTigger Quote  
Joined: 20/5/2004

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Do you know what failed first though? It's interesting to know what happens - once something has failed the tent will flap and you'll get loads of damage.

-------------
Piglet


PersonAustinhead
05/5/2011 at 1:04pm
 Location: Cheshire
 Outfit: Conway Ascot Vango Palermo 800 View Austinhead's Profile View Profile   Reply to Austinhead Reply   Quote Austinhead Quote  
Joined: 23/8/2008

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Not really. It happened at 3am, and although I wasn't asleep I was burying my head in the pillow trying to ignore the noise !.

I do know that the front of the tent went first, I felt the whole thing flip up and then seconds later it rolled over backwards. I didn't notice anything fail prior to that, but then it was noisy and the tent was moving around quite a bit.


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