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Topic: Coleman instant 4
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Page: 1 2
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18/4/2012 at 1:44pm
Location: Cheshire Outfit: Concorde L Anssems GT750
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Joined: 28/3/2012 Standard Member
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Quote: Originally posted by JohnnyKK on 17/4/2012
Quote: Originally posted by biking camper on 16/4/2012hi, did you buy the tent from obelink? ive read a few stories about that retailer; im beginning to wonder if their products are 'seconds' i understand they are a hypermarket type set up and are apparently good value, generally selling 'last years model' but they should state if the products are imperfect just so we know before we buy, and hopefully they are not chancing on the fact that we wont return them back to holland and attract the additional postage/hassle. we all love a bargain but we should be told upfront.
Well, i bought from them a few times. Their products are definitely not 'seconds'. And also they don't generally sell 'last years model'. Each year they have a full new range of products from various brands. Ofcourse, as it is a big store with lots of custumors it is more likely they will have a large stock left from 'last year' and also it is more likely you will hear they delivered a faulty tent/product, more likely than that you will hear it from the shop at the corner of the street.
Im glad to hear from WobblyBob2012 that they gonna sort it out. Was not expecting that Coleman would not even say sorry, but in fact it is quite normal that the manufacturer will point you to the retailer where you have bought the product.
Obelink have made a decent offer (which I have accepted). It only took 2 e mails to reach an agreement. One offer was to replace the tent, but given that it's Colemans manufacturing that's at fault, I guess there's no way of knowing if the replacement will also have issues. So I'll repair the tent myself and learn a lesson from Coleman's lack of interest. It was as if they didn't believe me that there were faults, despite the photo's. Strange.
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