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Hi all, we have a Vango Diablo 900, which we found too much work to put up for short stay trips, (2-3 days). With this in mind, we decided this year to buy a smaller tent, a Wynnester Venus 5, which some frends of ours had. We were impressed by the living area which suited our needs just fine with 2 kids, (our friends did not have any kids at the time).

I bought the tent 6-8 weeks ago. from Outdoorworld  on the internet. Normaly I would not consider buying a tent over the net, but as we had experienced this example, having been away with our friends, it was not a problem. On delivery we put the tent up in the garden to get a practise run in. With no obvious problems, I put the tent away in the loft and did not use it until this weekend.

As you all aware, not the best weather for camping when Sunday arrived, the forecasted tempest took hold. Our brand new tent started leaking from the top of both side doors where the top of the zips met the seams. Not a flood by any means but a dripping which over a period of a few hours could ruin a kit bag of clothes.

I know that the weather was extreme, but am I asking too much of a £135 tent. Our Vango Diablo has kept us dry in storms of biblical propotions. Has anyone had to return a tent to Outdoor World and how did they go about it?

Would be really grateful for any help and advice. Thanks in anticipation.

Strictly speaking a new tent shouldn't be leaking.

 It sounds to me that the seams need a coating of seam sealant ( you may have got some in the tent repair kit if they supplied such ) Its an easy enough job, just apply to the interior leaking seams.

That said, I  would probably contact OW & ask for a replacement. I have bought things off them in the past but never had to return anything. They are a reputable company so hopefully will be helpful.

2tents 

Let us know how you get on, we once had a fauty Gelert LV6, from Singers Outdoors. They were very good, sent us out a new one & picked up the faulty one at the same time. 

Hope you get the same service !

Chalky outdoor world warehouse is also in warrington quite close to Ikea only 5 mins from the store if thats any help