Hughquzzi,
Good luck with the tent choice.
However, we used tentsandcamping.co.uk last year, to buy our Outwell Nebraska and had an awful experience with them, regarding the return of the tent. Their customer service was hideous.
Here is the original post about them, that I posted last year.
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Hi there,
We bought a Nebraska XL from tentsandcamping.co.uk which leaked like a sieve on first use.
We contacted Tents and Camping, to return the tent and they expected us to pay the full carriage return, without refund...bearing in mind this is a tent which weighs approx. 66 KG.
We thought that this was harsh and battled it out with them and managed to a comprimise and pay £20 return carriage, just to get rid of the tent. This was to be deducted from our tent refund.
They said that' we will not make a profit on this tent and that if you had bought it from our shop, you would have had to bring it back!!
Their website say's 'We intend to ensure that the same after sales service is available whether you live 1 mile or 500 miles' this is clearly not the case.
I think that this is poor and unacceptable customer service and we have been penilised for buying a duff tent.
We are hugely disapointed as this promised to be a fab tent. I hope that Outwell can rectify the problem.
We will not be using Tents and Camping again.
Post last edited on 16/08/2006 18:04:23 ---------------------------------------------------------------------------- ------------- Jo
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