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Subject Topic: Recall on Vango, Killington 600 and 900 Post Reply Post New Topic
05/7/2007 at 9:50am
 Location: Stratford Upon Avon warwickshire
 Outfit: Abi Jubilee Pioneer
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In my camping mag it has this advert.

 Vango has recalled its Killington 600 and 900 tents due to reported leaks at the anchor points on the fly sheet.If you have a problem,Vango asks if  you can return your tent complete to the retailer that you bought the tent from.The retailer is authorised to offer a replacement or simular tent of relevant size.The Killington 400 and all the other Vango models are unaffected.If you are not sure if you have a faulty tent or are unsure what to do email  aftersales at amg-group.co.uk

 



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27/7/2007 at 3:13pm
 Location: None Entered
 Outfit: None Entered
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Dear Consumer


As you may already be aware, we recently withdrew our Vango Killington 600 & 900 tents from circulation, to ensure that our commitment to producing the highest quality products was not compromised.


This 2007 model was found to have a production problem that could allow water ingress at the anchor points on the flysheet.


Following this recall, we would now like to update consumers who are eagerly awaiting the re-introduction of the Killington as to what the current situation is.


Initially it was our intention to repair the fault and re-introduce the tents at the end of July 2007. However we have now decided to replace the 2007 model with the 2008 model, which has many new features and benefits.


The 2008 version will be available from December 2007.


For any customers not wishing to wait until December 2007, Vango would recommend the Diablo 600XP or Diablo 900XP as a suitable replacement.


If you have a Killington tent and have not experienced water ingress at the anchor point, then the likelihood is that your tent is not one of the faulty batch.


However, if you have any concerns regarding the performance of your Killington tent, then please do not hesitate to contact your retailer who is authorised to offer a replacement or similar tent of the relevant size.


The Killington 400 and all other Vango models are unaffected. If you require any further clarification, or are unsure of what to do next, please e-mail aftersales at amg-group.co.uk



-------------
Carys Wynn
PR Co-ordinator - Outdoor and Snowsports
AMG Group



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