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did you buy it in store or online? as ther policy online is very different to what you say.Im not contradicting you in fact i think its terrible that they are holding your money when it obviouse ther is a problem. iv been cheeky and e mailed them asking them why.Yeomans and most other retailers will exchange no quibble as they know what happend with the Outwells.i think i would be playing my face .Personaly i dont like go outdoors

http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ForumID=3&TopicID=100824&SearchPagePosition=1&search=go+outdoors&searchMode=allwords&searchIn=Topic&forum=3&searchSort=dateDESC&ReturnPage=Search

hi Rex and i have taken the oppotunity to ask other menbers and found the above link for you.Rex has also put a thread out ' left with no tent'We hope this will help you and you will know where you stand

Contact Outwell direct there is an email addy on this thread  here.

Quote: Originally posted by suns on 16/8/2007

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http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ForumID=3&TopicID=100824&SearchPagePosition=1&search=go+outdoors&searchMode=allwords&searchIn=Topic&forum=3&searchSort=dateDESC&ReturnPage=Search

hi Rex and i have taken the oppotunity to ask other menbers and found the above link for you.Rex has also put a thread out ' left with no tent'We hope this will help you and you will know where you stand

Post last edited on 16/08/2007 14:52:30

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Hi again, By the way its Jayne, thank you for your comments although when I clicked on 2tents link I got a blank screen. We brought it at the Loughborough Store - in fairness to them they were very accomodating and offered us another tent whilst there were checking the Norfolk Lake, but did not take them up on their offer has I doubt we will camp again this year. What annoys me is why they have to check it when I provided clear photographs of the problems (and I have since emailed copies to them for them to forward to outwell) and we purchased it 2 days before we left, were away for 16 days and returned the day after we returned - so had not even had it a month. The faults with the fly sheet fabric did not show up until it rained. I was reluctant to contact Outwell direct as the reponses to their faults on other threads seem somewhat in denial.

I will contact trading standards tomorrow to see exactly where I stand and hopefully resolve this sooner than their estimated 5 weeks +. I do not want a replacement because I will not be able to roadtest until next year.

I will keep you posted and thanks again this is such a fanastic site.

Jayne 

Very odd - I found Dave (manager) of go-outdoors in Loughbrough today very helpful with my robens mats which I wanted to return.

Is it Dave you've been dealing with?

Yes itguy it was Dave and I do not deny he was very helpful but said they had only been open four months and this was their policy for dealing with tent returns. He showed me the folder they have with their procedure in this event.

2tent sorry have now managed to access that link thanks for that.

eeek, ok then. Shame as I did feel I got good service there today.

It will be interesting to see what trading standards say - I wish you all the luck.

We've got a Bear Lake 6 (bought from Yeomans) and it has been faultless - fantastic tent. I hope this experience with your Norfolk Lake hasn't put you off - the outwell Lake range is truly wonderful really.

Did your tent look tampered with or do you think it had been erected before?

We noticed that go-outdoors had all of the bear lakes stacked up in their bags in the store, but at Yeomans our bear lake was taken out of the cardboard packing boxes in front of us - we knew it was brand-new and never previously tampered with.

Just a thought....

TAKEN FROM GO OUTDOORS WEBSITE ;

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 0845 002 0888 or by Email. Contact us.  

Our head offices are based in Sheffield close to our Sheffield store:

GO Outdoors Head Office
Hill Street
Bramall Lane
Sheffield
S2 4SZ

Our registered VAT number is 706499803.