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Hi,

Here are images of our brand new Outwell Montana 12.

Quality?

http://www.zorck.dk/tent/Montana12/

1. Leaking . and no, it is NOT condensation, we didnt sleep in it.

2. It rained about 2 mm that night....

3. Poles, 1 pole bent

4. Roofbars - 1 roofbar bent

5. Corners - 1 corner stiched a bit askew.

Poles was 2007 poles, tent was 2006 tent. Quality inspector: Li.

Everything goes back to dealer, who will return it to Outwell - and then wait and see.

I might write a letter, quoting some of the quality issues from this forum,

IN the meantime - SIGH!!!!!!!!!!!!!!!!!!!!!

Best regards

Jens Jakob

Oh no, please don't tell me I may have problems with this tent too!? 

We had a nebraska xl and it leaked (quite badly) and we took it back and ended up getting a montana 12 instead (hubbies choice - I still like the nebraska better) but we haven't had time to test it yet and we're going away next weekend in it. 

Please, please, please don't let this one be a problem too.

Hi,

Some people are lucky - you can be lucky too :-)

1. You can unpack the poles, connect them, and check they all are straight.

2. If you have space for it, you can unpack tent, check the corners stitching

3. Better get it up soon, check it out.

We hosed ours first, very carefully. Nothing happened. It was the night-rain that got it. My gues is that water seeps in through the stitching somwhow, so it is duration of exposure to water that determines leakage, not just the intensity of the water.

All the best wishes to you

Jens Jakob

Funnily enough we had to return a 2007 SV8 and then a Vermont XL for leakages in exactly the same places, ie where there are extra seams for hanging bedrooms, cables, etc, as well as in a few other places.  Fortunately we did not have any pole problems.

We want to get another Vermont but it's a bit worrying seeing other people having the same problems - we've had 3 SV8s and 1 Vermont since July last year.

Outwell tents are a fantastic design - the Vermont is so spacious and perfect for what our family wants and needs.  If only they'd sort out these QA problems the tents would probably be unbeatable.

Come on Outwell, get sorted please !!!!!!!

Quote: Originally posted by jensjakob on 16/9/2007

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Hi,

Here are images of our brand new Outwell Montana 12.

Quality?

http://www.zorck.dk/tent/Montana12/

1. Leaking . and no, it is NOT condensation, we didnt sleep in it.

2.

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Hi,

In Denmark there are 24 months warranty, think 6 month is return-right, the 18months thereafter are guarantee-calling right.

Checlk it out - as Outwell is produced in Denmark?

Hi Tony

Condensation. Well, yes, I agree in theory.

But a 28 m2 tent, empty of people, all vent openings open. No sign of condensation on the inside - except the pools on the floor. And no the sun had not burned through the clouds yet -so tent was same temperature inside as outside air.

So I doubt condensation - but yes, could in theory be.

But how do I ever test for leaks - unless I am inside the tent in heavy rain, that lasts more than 30 minutes or so (guess it takes a while before seeping throu the seams begins to do its work).

Best regards

Jens Jakob

at Paul Lynn:

Please explain the bit about the size of the tent and the amoint of water?

We expect the tent to be watertight. I mean,it was about 1,5 mm of rain over 3 hours of the night/morning.

How much water would leak if it was a proper rain-storm?

On the other side - we dont want to be just arguing...

And then again , besides leaks, there are the poles, as well as the stiching of the corner.

But back to the leaks - a new tent should not leak - should not....

Best regards

Jens Jakob

Added more images:

http://zorck.dk/tent/Outwell.Montana.12/index.htm

We have used our 2007 sv8  times this year, twice in windy and very wet weather with no leaks, bent poles, condensation, we are extremely happy with the versitile uses this wonderful tent has.We hope to get a lot more of happy hols with our sv8,part of our family now!!!! 

at File28: We ar ealso looking forward to do such a post- and hope that eventually we get lucky in the Outwell lottery and get a good tent.

But so far - it has been 100% failure-rate from Outwell - and we hope that we wont have to go throu too many replacements - as it takes time to pitch it, water it, check it, dry it, pack it etc. - and that is time that we do not get compensated....

Happy camping

Jens Jakob

Quote: Originally posted by jensjakob on 16/9/2007

at Paul Lynn:

Please explain the bit about the size of the tent and the amoint of water?

We expect the tent to be watertight. I mean,it was about 1,5 mm of rain over 3 hours of the night/morning.

How much water would leak if it was a proper rain-storm?

On the other side - we dont want to be just arguing...

And then again , besides leaks, there are the poles, as well as the stiching of the corner.

But back to the leaks - a new tent should not leak - should not....

Best regards

Jens Jakob

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Hi we share the same experience with you, we have had 2 nebraska xl's and a vermont L and they have all leaked and had bad stitching on them. and ours was not condensation either, you could sit there and watch it dripping from the seams on all 3 tents.

It is appaling that the quality is so bad as they are fantastic tents design wise and space wise, but the quality is nowhere near what it should be.

We have been told to use our tent for our last camping trip and tehn send it back again and we will get the choice of the new 2008 models. Hopefully that will be the end of it. They need to do something as by the looks of things some of the 2008 range tents from the other manufactureres look really good.

Hope you get  yours sorted Jens

Hi

Tent got returned today - vendor looked at our list of "issues" and said immediately "Do you want a new one straight away?"

As I have talked with Outwell Denmark, I said "please ship it to Outwell".

We look forward to see what Outwell says, hopefully we get a new one.

And to Tar-paullynn , well, a large tent of a budget brand I would never worry about a bit of leaks from, but a HH5000 tent - well, if you brand a tent HH5000, then it carries some obligations.

Best regards

Jens Jakob