Message Forums

I've had a run of bad luck weather-wise with my Khyam XL (1998/1999) resulting in a broken top pole and then a broken bottom joint.

Managed to source the pole from Camperlands.  They were very good.  I sent off the broken one and they rang me to say that they had the right sized pole but that the peg that you push in to join the pole and joint was in the wrong place so wouldn't be perfect.  As I was planning to go away again very soon I said that that was fine - and it was.

Then on my next trip, a joint on another corner broke on the first morning in the wind.  I splinted it and it lasted the week.

I've contacted camperlands and they say that they can supply me with a replacement but that once again the pin will be in the wroing place.  I've tried to contact Khyam to see if this always going to be the case or whether there is anywhere / anything else I could try but they have completely ignored all emails and won't anser the phone.

Next port of call, Penrose leisure.  Spoke to a nice chap there.  He confirmed that I am unlikely to find a full match for the spare.  He suggested using a joint from a tourer as their poles are the same width but I've checked and the hole for the pin wil be in the wrong place again.  It's not a disaster but it is annoying when you can't get spares for a high-end tent.  Will certainly not be buying another Khyam!

I'm thinking that I'll just have to tape the pole into the joint.

Does anyone else have any other ideas?

ps - apologies if there is already a post on this but the search function doesn't seem to be working - I just get a blank screen.

Having similar problems - broken pole on rigidome XL, Khyam not answering emails, phone (01922 711243) & fax (01922 711310) unobtainable.

If you can get hold of them - let me know !!!

Quote: Originally posted by jamesemma on 04/6/2008

---

you might find instuctions on their website ?

---

A few years ago  a broke a foot on my McKinley (totally my fault) I emailed them from the website and a few days later received a spares pack which contained a few of the feet as well as some pole sections etc.

I hope this isn't a sign that their customer services has changed. Fingers crossed that it's just an email problem.

Try writing to them and make sure you mention the lack of response to the emails.

Eurotech Leisure Ltd
4 & 5 The Bloxwich Lane Estate,
Bloxwich Lane,
Walsall,
WS2 8TF

Quote: Originally posted by milkybar on 18/6/2008

---

we rang them from Newquay last summer while on holiday for 2 weeks as the joint broke. We paid £6 for 2 joints to be sent on next day delivery to campsite

---

i remember reading that last year.. or if it wasn't you it was a similar story.

i am getting my stuff ready for our first camp this year on July 18th, so just under a month to go.

i was actually searching for a query i had last year about our bent bedroom pole (remember those winds last summer!) and i was optimistic i had plenty of time to sort it out before i go.

i know i should have done it last year when we came back.

our xl classic is a green one from 2006.