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Topic: vango quality not as expected

anniemac

25/7/2008 at 10:14am
Location: scotland
Outfit: new vango colorado - untried as yet!

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This is just a quick post as I shall write the list of all the problems in the tent review section, but our new vango colorado 800 dlx was not of the quality we expected. In short we only managed 24 hours in the tent. It nearly ruined our holiday. we paid in full for two weeks on the site but did not feel safe in the tent so had to abandon camp. I am going to phone the retailer to try to get my money back as in my opinion this tent is not 'fit for purpose'.

our friends have an outwell hartford and in my opinion the quality was far better for a similar price, but we chose the vango as we have used them before, even the same model but 2003 version which is a great tent.

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Annie :)

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scott_+_Viv

25/7/2008 at 10:23am
Location: Glasgow
Outfit: vango amazon600 & Vango Icarus 500

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Hi Annie,

We have got a Vango Amazon 600. We are now on our 3rd tent and have only used it once. The 1st 2 tents had problems with the fly net. The were attached to the side doors so we could not open them. Bit of a pain. Checked the 1st one before we went on our trip and took it back. Did not check the 2nd one before we set off and it was the same. Took it back to retailer when we returned and got another new one which we checked in shop and was fine. They said it was very very unusal for this to happen to Vango tents and was unluck also a couple of guy ropes broke and the weather was not that bad when we used it. I am writing to Vango direct to view my points

anniemac

25/7/2008 at 10:56am
Location: scotland
Outfit: new vango colorado - untried as yet!

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Good luck! there is someone else also in dispute with vango over a tent the same as ours so it obviously is not an unusual situation. I would never have a vango again, although doubt if I will ever get hubby and kids camping again!

had brill weekend in glasgow with the inlaws on our way back, took kids to M+Ds, and kelvinhall museum etc. made up for dissappointing weeks camping.

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Annie :)

Its better to regret things you've done than things you have never tried

anniemac

03/9/2008 at 10:41am
Location: scotland
Outfit: new vango colorado - untried as yet!

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Just to update, we have e mailed vango with regards to our complaint re quality. just to re iterate it seems to be this years model that is the problem, the older version we use for scouts is a super tent. I would not advise anyone to buy a vango tent made recently.

On a general note, who should be giving us the refund, the suppliers claim its up to vango, but we are not having much luck!

-------------
Annie :)

Its better to regret things you've done than things you have never tried

Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!

alan29

03/9/2008 at 10:50am
Location: Wirral
Outfit: Swift Freestyle 520 on seasonal pitch

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Your contract is with the supplier - sale of goods act.

Alan

MikeR760

03/9/2008 at 12:18pm
Location: Yorkshire
Outfit: Outwell Montana 6 (2008)

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Quote: Originally posted by alan29 on 03/9/2008

Your contract is with the supplier - sale of goods act.
Alan

Correct - the seller is sherking their responsibility, and it is a legal responsibility.

atko

03/9/2008 at 12:22pm
Location: Kent
Outfit: BL6 & Nevada M etc

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the seller does not lose out as he takes the matter up with the manufacturer, but you should have a full refund.

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atko

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