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Subject Topic: Another Leaking Vermont L Post Reply Post New Topic
23/8/2008 at 9:04pm
 Location: Wiltshire
 Outfit: Outwell vermont l
View dudkat72's Profile View Profile   Reply to dudkat72 Reply   Quote dudkat72 Quote  
Joined: 12/8/2006

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We bought our vermont nearly a year ago but have only just got to use it.  I was a bit nervous after reading about the problems with the 2007 vermonts and rightly so.  After some awfull weather in Cornwall it stood up fantastically to the wind but unfortunately it had 9 separate leaks.  Now I know that the normal procedure is to return to the shop it was purchased from, but we have the complication that the shop is not any longer trading.  Does anyone have any idea where we stand with this?  Any advice would be much appreciated. 

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DudKat72

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23/8/2008 at 10:55pm
 Location: Devon
 Outfit: Cabanon Andorra
View underthestars's Profile View Profile   Reply to underthestars Reply   Quote underthestars Quote  
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hi dudkat, straight back to outwell with this one. your tent is not fit for purpose and you are entitled to a full refund. hopefully you still have your receipt, but if not still go for the refund as they cannot dispute it is their product and you will have rights under consumer rights law. good luck!!


23/8/2008 at 11:58pm
 Location: 
 Outfit: 
View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
Joined: 18/5/2007

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I bought one from a friend of my daughters which was a replacement for a leaking one and was brandnew and unused ,we realised it was far to big and sold it for what we paid.The guy that bought it travelled up from newcastle as it was only £250. First time he used it, it leaked all over the place,eventually he managed to get a brandnew replacement with the information we supplied,if not we would have given him a full refund as we would not knowingly sell faulty goods.The 2nd replacement is ok..thank goodness.I cannot understand why Outwell tents are so expensive and of such poor quality.

I have used Vango for many years and quite honestly have never had an issue,there was a problem last year with leaking tents and Vango actually posted on this site while Outwell stayed mum....I have 5 Vango and several other tents and use them all at various times of the year..



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It is a wise man who has something to say.
It is a fool who has to say something.


24/8/2008 at 10:37am
 Location: Wiltshire
 Outfit: Outwell vermont l
View dudkat72's Profile View Profile   Reply to dudkat72 Reply   Quote dudkat72 Quote  
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Quote: Originally posted by VangoMan02 on 23/8/2008

I bought one from a friend of my daughters which was a replacement for a leaking one and was brandnew and unused ,we realised it was far to big and sold it for what we paid.The guy that bought it travelled up from newcastle as it was only £250. First time he used it, it leaked all over the place,eventually he managed to get a brandnew replacement with the information we supplied,if not we would have given him a full refund as we would not knowingly sell faulty goods.The 2nd replacement is ok..thank goodness.I cannot understand why Outwell tents are so expensive and of such poor quality.

I have used Vango for many years and quite honestly have never had an issue,there was a problem last year with leaking tents and Vango actually posted on this site while Outwell stayed mum....I have 5 Vango and several other tents and use them all at various times of the year..


Who did your buyer go to for the replacement, was it Outwell/Oast Outdoors in Denmark?

-------------
DudKat72

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24/8/2008 at 11:13am
 Location: 
 Outfit: 
View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
Joined: 18/5/2007

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I believe it was Oast outdoors in Denmark..I thought he was joking when he told me.

-------------
It is a wise man who has something to say.
It is a fool who has to say something.


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24/8/2008 at 11:21am
 Location: Wiltshire
 Outfit: Outwell vermont l
View dudkat72's Profile View Profile   Reply to dudkat72 Reply   Quote dudkat72 Quote  
Joined: 12/8/2006

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Quote: Originally posted by VangoMan02 on 24/8/2008
I believe it was Oast outdoors in Denmark..I thought he was joking when he told me.
I wonder how their English is or do I need a crash course in Danish?

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DudKat72

Are we there yet????


24/8/2008 at 1:04pm
 Location: 
 Outfit: 
View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
Joined: 18/5/2007

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I honestly don't have any details,we just kept in touch as to how things were going and I was obviously glad he got a replacement tent.I would imagine they were able to speak english for him to get a result....good luck.

-------------
It is a wise man who has something to say.
It is a fool who has to say something.


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!



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