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Topic: khyam ontario 8 poles

Big Momma

17/3/2009 at 10:44pm
Location: Ivybridge Devon
Outfit: vermont xl and kyham

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Hi everyone' has anyone any idea where we can get replacement fibreglass poles for our ontario 8 which got damaged in last years storm.We have tried 2nd hand poles that we made to fit but after putting it up at the weekend,both of the 2 end poles split and buckled.hopefully we can get it repaired incase the weather is nice over easter many thanks Maria

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Finnboy

17/3/2009 at 11:44pm
Location: Medway Kent
Outfit: Base Sec 4.2 Base Sec 2 Sec+III

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Hi, as spares for when we take away our new Ontario 8 this year I purchased 2x packs of 5 Vango 12.7mm (13mm) poles with shock cord and threader for £8.50 per pack of 5.

These are readily available on the net or retail. You simply cut them to fit as they are longer than the longest poles on the Ontario.

They come with instructions but basically cut with a junior hacksaw, de-bur with some fine sandpaper and run the shock cord through.

I plan on cutting them to the (three)sizes of poles our Ontario has ready for emergencies before we leave.

Alternatively try calling Khyam themselves or look to see if their spares parts page is live yet on their site.

The Vango poles are almost certainly cheaper though.

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Surfspud

18/3/2009 at 9:11am
Location: Kent
Outfit: Khyam Michigan 12 & Coleman Weekend 6

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Quote: Originally posted by Finnboy on 17/3/2009

Alternatively try calling Khyam themselves or look to see if their spares parts page is live yet on their site.

Ha ha ha ha ha ha ha ha ha ha ha ha!!!

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Finnboy

18/3/2009 at 7:04pm
Location: Medway Kent
Outfit: Base Sec 4.2 Base Sec 2 Sec+III

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Quote: Originally posted by Surfspud on 18/3/2009
Quote: Originally posted by Finnboy on 17/3/2009Alternatively try calling Khyam themselves or look to see if their spares parts page is live yet on their site.

Ha ha ha ha ha ha ha ha ha ha ha ha!!!

Yeah, bit daft isn't it? Khyam need to get their act together on after sales. Shouldn't need to buy poles from other manufacturers should we?

-------------
(Quechua popup addict!)
Planned for next year, hopefully!

Summer Solstice wild camp.

Chilled in a Field, July.

Crantock, August. Fouth year with the fantastic Quechua Base Seconds 4.2!
..... and the odd night wild camping in my Argos 1 man tent...

Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

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Surfspud

18/3/2009 at 8:17pm
Location: Kent
Outfit: Khyam Michigan 12 & Coleman Weekend 6

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I contacted them last August regarding a replacement pole. They replied mid september asking for info which as the maker they really should have known. I gave them the sizes they needed and have heard nothing since.

Mind you world of camping where I bought the tent haven't been much better. they asked for the same info and despite me sending twice they always ask for the info again when i email again after getting no response.

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miclou

18/3/2009 at 9:51pm
Location: cambridge
Outfit: Gelert Lokon Vario 5 Khyam Ontario 8

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The poles on my Ontario split in the May bank holiday winds and I took them to a camping shop at Stowmarket, it was called Turners and the tel no is 01449 675511 and the chap there rethreaded them all and everything whilst I waited - he actually had the proper spare khyam poles in stock. Don't think he has a website but was really helpful when I went in.

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cazza20

22/3/2009 at 10:42pm
Location: Atherton Manchester
Outfit: outwell Elddis Firestorm caravan

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When one of our poles split, on the Kyham and the Vango tents we have, we took them to Go Outdoors and they repaired them for free - they said that they use the poles which have been on the display models. Really good of them seeing that we didn't buy the tents from them.

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Finnboy

23/3/2009 at 12:33am
Location: Medway Kent
Outfit: Base Sec 4.2 Base Sec 2 Sec+III

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Quote: Originally posted by cazza20 on 22/3/2009
When one of our poles split, on the Kyham and the Vango tents we have, we took them to Go Outdoors and they repaired them for free - they said that they use the poles which have been on the display models. Really good of them seeing that we didn't buy the tents from them.

That really is exceptionally good service there!

Surfspud

23/3/2009 at 9:41am
Location: Kent
Outfit: Khyam Michigan 12 & Coleman Weekend 6

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Shame we don't have one near to us.

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If you see a family struggling to put up the tent then it must be us!

Finnboy

24/3/2009 at 2:42pm
Location: Medway Kent
Outfit: Base Sec 4.2 Base Sec 2 Sec+III

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True...

Notice your in Kent too Surfspud, where abouts? We live in Medway.

Surfspud

24/3/2009 at 2:59pm
Location: Kent
Outfit: Khyam Michigan 12 & Coleman Weekend 6

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We are the other end in Broadstairs.

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If you see a family struggling to put up the tent then it must be us!

Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

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Finnboy

24/3/2009 at 3:07pm
Location: Medway Kent
Outfit: Base Sec 4.2 Base Sec 2 Sec+III

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Ah, a nicer part of Kent I must say. Medway is increasingly becoming a suberb of London.

-------------
(Quechua popup addict!)
Planned for next year, hopefully!

Summer Solstice wild camp.

Chilled in a Field, July.

Crantock, August. Fouth year with the fantastic Quechua Base Seconds 4.2!
..... and the odd night wild camping in my Argos 1 man tent...

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