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Subject Topic: Robens Post Reply Post New Topic
PersonQQQ677c
18/4/2009 at 2:53pm
 Location: Yorkshire
 Outfit: Robens Fortress vango omega 450 etc View QQQ677c's Profile View Profile   Reply to QQQ677c Reply   Quote QQQ677c Quote  
Joined: 04/6/2005

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I've bought a Robens Double dreamer and had to send it back because it had holes in it. The replacement has holes too!. I'm in the process of returning the latest one. It is clearly a packing fault at the factory. I note that there doesn't appear to be any way of complaining to Robens directly. Anyone any ideas


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Personsunvalleysue
18/4/2009 at 6:32pm
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle. View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
Joined: 20/9/2007

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Robens is the 'upmarket' arm of Outwell,so you could try contacting them.

-------------
Sue & Phil
--------------------- I Love My AeroBed    


PersonTheWombat
18/4/2009 at 6:36pm
 Location: Far Eastern East Anglia
 Outfit: Bear Lake 6 & Baltic Sea L View TheWombat's Profile View Profile   Reply to TheWombat Reply   Quote TheWombat Quote  
Joined: 14/6/2007

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We had a Robens Eveningstar which leaked ( a lot) and the only contact we had was with the retailer and the nominated repair agent.

Sorry!


PersonQQQ677c
19/4/2009 at 2:45pm
 Location: Yorkshire
 Outfit: Robens Fortress vango omega 450 etc View QQQ677c's Profile View Profile   Reply to QQQ677c Reply   Quote QQQ677c Quote  
Joined: 04/6/2005

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Thanks Guys, will try Sue's idea regarding Outwell :)


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