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I'm reading a lot of comment on here about quality issues with Outwell ( particularly the Classic Polycottons ) -  Must admit as a BL6 owner - Im finding this odd ???

Lots of members very very happy with their tents - but equally lots of complaints - just wondered if anyone has had direct contact with Outwell - they dont publish a contact number - just hope that all the problems reported have been attended to.

I had a couple of small issues with my Vango - but again they are not contactable - they have a phone number - but its just an answering machine

I find it appauling in this day and age - that you cant contact these major brands direct in the UK !!!

Which,  I suppose at the end of the day - means make sure you pick a good retailer !

Simon

I had a small issue with my BL6 which the retailer is sorting out.  However, I think these issues are down to the manufacturer.  Seems like they have decided that its so cheap to make in the Far East that they just churn em out as quickly as possible and then just sort out any issues through repalcement.

However I think that this devalues the brand, causes anguish to buyers and spoils an otherwise enjoyable experience of having a new tent.

I for one am willing to pay a bit more for products where the manufacturer takes pride in the quality of the product and is genuinely concerned about customer satisfaction ( as opposed to just saying they do).  Having said that i think the Outwells are priced high enough for there not to be issues

Quote: Originally posted by evertonsue1 on 19/5/2009

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we had 3 Idaho Xl's last year before the perfect one and even that isn't perfect but is near enough.  No problem replacing them but that was the retailer not outwell but after using the contacts button on hear someone from outwell did ring us and apologised, then said we the only people in the entire country to send our XL back which was quite true if you look on here.........

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Quote: Originally posted by Simon W on 19/5/2009

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I'm reading a lot of comment on here about quality issues with Outwell ( particularly the Classic Polycottons ) -  Must admit as a BL6 owner - Im finding this odd ???

Lots of members very very happy with their tents - but equally lots of complaints - just wondered if anyone has had direct contact with Outwell - they dont publish a contact number - just hope that all the problems reported have been attended to.

I had a couple of small issues with my Vango - but again they are not contactable - they have a phone number - but its just an answering machine

I find it appauling in this day and age - that you cant contact these major brands direct in the UK !!!

Which,  I suppose at the end of the day - means make sure you pick a good retailer !

Simon

Post last edited on 19/05/2009 12:38:03

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Try here if you want to contact them , the more that do the better chance they will respond.

http://www.oase-outdoors.dk/uk/index_uk.html