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Please do not let them get away with this.

If the retailer is a large chain identify who the CEO/MD is and email or write to them at their HQ Google is really useful for obtaining this information, be polite and persistent.

The problem you have is that the issue has to be resolved by the retailer as it is with them that you have the contract, however I am surprised thnat Trading Standards are not being a bit more proactive in your defence.

If you paid for the item using a credit card get in touch with the card provider as they will be able to assist and probably get you your money back.

Last year I had issues with Halfords Blacks and Argos (sound a bit like a Victor Meldrew) but in each case a quick trawl of the internet identified who was at the top and after firing off emails and letters within days I had the situation resolved in my favour.

Too offen a retailer will try and fob you off but don't forget they will either get a replacement from the manufacturer or a refund for their trouble and you will probably see the tents that you rejected being sold as shop soiled or sold as seen at the end of the season anyway. Do not feel sorry for the retailer they have your money and have not delivered on their side of the contract.

The key thing is don't get down about the situation but see it as a challenge they have your money and you want it back.

It would be useful for others on this forum to know who the retailer and manufacturer is so that we don't get caught out like you or at least be bit more wary...word of mouth is a powerful thing.

Best of luck

Try consumer direct

http://www.consumerdirect.gov.uk/after_you_buy/

They also have letter templates for you to complain with x