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wow!!..you recieved an answer , I emailed Gelert about two weeks ago and got nothing...

have you read this one?

 http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ForumID=32&TopicID=189448&PagePosition=10

what was the email address you used??

TVS.. please do not be put off from this fabulous tent, It may be that I am inexperienced in pitching (I hope so as I will be unable to enjoy this tent if I cannot resolve the fly issue) I haven't had the opportunity to practice pitching this tent, albeit have camped twice in it, but then you just want to get it up and your belongings in...

I have emailed gelert again at the address you sent to. lets see...I would like to think that a UK company would respect its UK customers..

Do you think they read these posts eh???

REPLY TO EMAIL AS FOLLOWS:

I would like to apologies for the delay in this matter of answering your first email.

Reading your following email the only answer I can come to is that your not on flat ground, if I am wrong apologies, however I have heard that this can happen if there is a sligth hill or bumps in the ground, if this is not the case if you could supply me with a picture of the following I can see how this is happening as I have not heard of this before.

Unfortunately we do not have instructions other than what is supplied with the tent,

However please see the following is how I would put this tent up by personal experience.

Put the flysheet flat on the ground and insert all the poles (into the sleeves)

Starting from one end if one person clips the pole in then holds it upright while the person the other end clips it in,

Then still holding that pole upright do the same working your way down till all poles are in with the pins and you are holding the tent up right, then get one person to get an end guyed line and peg it in *not tight just roughly, then holding the other end poles walk away from the pegged guyed line making the tent open  up

You then need to go around and roughly peg it in *put around 4 pegs in each corners and the guide lines*

 thanks to Kim for replying,

I need to pitch when I have some time and have a good go at getting this right.........

Hi HON65,  we pitched it back to front, do you think it would make a difference the other way?  Unfortunately we didn't take photos, wish we had now!  We're going again end of the month so will make sure we take some then and post. 

Have you got the porch?  Damian